Pilot Mechanical Heating & Cooling

Chris and the Pilot team came highly recommended to me and they did not disappoint! The entire team was professional, courteous, and respectful of my family, my house, and my things. They kept communication open, giving me a one-hour window to be at my house and calling to let me know they were on their way. My air conditioner was not working, and I was given options instead of just being pushed to replace it. I feel very comfortable referring my family and friends to Pilot and plan to use them again n the future if needed. Give them a call and a chance to earn your loyalty; they've definitely earned mine!

My furnace broke ( 2 days without heat) and I was having a problem getting a company to come help me now. When I called Pilot (Chris) answered the phone and knew, I was upset and cold. Chris said... I'll be there within 30 minutes. He arrived on time. Found and fixed the problem pretty quickly. Waited to make sure everything was good before he left. The Heat was On! Kim was happy! This companies prices are very fair and Chris is such a kind man.... He even texted me the following morning to make sure that I had no problems over night. I give this company five stars and would highly recommend them. Thank you again,. Kim Heck

We have used Pilot on several occasions over the course of many years and it's for one reason only - EXCEPTIONAL CUSTOMER SERVICE!
Chris has a dedication to his clients' satisfaction that is remarkable, genuine and very much appreciated. They are our go-to guys first time, every time.

One evening, the house was not able to maintain the temperature set on the thermostat. Upon examining the furnace, I found the furnace was not running as often as it should. When I searched for a local service company, I saw Pilot Mechanical was highly rated. I called the next morning, and they were able to provide a technician to examine the issue that afternoon.
After examining the furnace, the technician explained the various options to fix or replace the furnace. Since the furnace was 17 years old, I opted to get it replaced. The furnace was replaced the very next day. The technicians were courteous, thorough, and went above and beyond my expectations to make sure I was satisfied with their workmanship. I have already mentioned to a couple of neighbors how happy I was with your service, which is really a reflection of your great personnel. I would highly recommend your company to anyone in need of your services. Thank you so much!

My fiancé and I decided to trust Pilot with our hot water tank purchase/installation, and we couldn’t be happier that we did! Chris came out the same day to check things over and give us a quote, which we really appreciated because we were in a hurry – our tank was leaking. We thought Chris’ price was very fair, and we felt very comfortable with him as a person and the level of knowledge he displayed. Two days later, Chris and his crew installed our new hot water tank. They were all very professional and polite, going above and beyond to keep their workspace tidy and do the job right. Chris even cleaned out our dryer vent, which apparently really needed it, saving us from a potential house fire. Also, when I mentioned concern about rainwater penetration through the vents on the roof, one of the other guys kindly went up there and sealed around the vents. We are extremely grateful that a local, caring, trustworthy company like Pilot Mechanical Heating & Cooling exists. If we ever need HVAC services again, Pilot will be the first ones we call. It will also now be our #1 recommendation to friends and family. Thanks, Pilot!

The owner and staff are super personable and helpful. They helped us out quickly this winter when our furnace died. Chris and his staff are great to work with. His guys who installed our furnace and air conditioner were hard working and patient in explaining everything to us every step of the way!! They treat you like family and we really appreciated that!!

1 year ago we needed new AC unit and furnace. We have an older home and wanted to move the furnace a few feet closer to the wall and make the duct work la little less complicated. We worked directly with Chris, the owner of Pilot Mechanical, who was a pleasure to work with and did a wonderful job fabricating new duct work. Respected our home, worked with tarps put down on floor and left us with a system that has served us well. I waited ta year to write this review so that I we would have used both AC and heat first. Plan to use them for future service!

I would HIGHLY recommend Pilot Heating & Cooling. I had recently lost heat in the house and was unsure of the problem. I called Pilot and had a tech out within a day (even going as far as offering to send out a tech that day with concern of not having heat for another night). The tech was friendly, answered all questions I had, and took time to call around for a replacement motor and checking on the warranty (mine had burnt out and was a uncommon brand) all while still on site. The tech returned the next day with a replacement motor and had it installed within 20 minutes. The tech showed up both times in exactly the time frame they had given me as well. As a first time experience with my furnace, I couldn't be happier with the service I received and will absolutely be returning as a customer for future needs.

Chris came to my house and did great job. Everyone in this company is very nice and expert. Good price and very fast. I really like and recommend this company and owner. In particular, Chris is very good person because he always explains well and does awesome job.

I cannot say enough about Pilot Heating and Cooling and the owner Chris Lalama!
We have used him for a new furnace, air conditioner and hot water tank. Anytime I call, he is always available to help me. Our hot water tank was leaking on a Friday night. He was out within 20 minutes and had a new one installed in a couple of hours. Very professional, and extremely reliable!