Royal Air Systems, Inc

We had a wonderful technician; on time, thorough, professional and polite. Taught us something new about our system! It was a pleasure. We've been a customer for 10+ years.

Due to my not being personally registered through Google, I am writing this review through my business e-mail account which is registered to my business associate. My name is Jeff Diamond and here’s what I have to say about Royal Air:

TRULY, AS GOOD AS IT GETS!

Nine years ago, my wife and I employed the services of Royal Air to install an updated heating and air conditioning system in our 1930’s constructed home in Brookline. From the ‘get-go’ the entire company was most impressive:
Extensive analysis of our household needs
Multiple proposal scenarios and cost options
Provision of timely installation services
Attention to detail
Cleanliness in interior functioning
Use of shoe protectors
Daily and thorough cleanups
Respect of home interior furnishings

The newly installed system was and is top quality. It does everything that was promised and does it with sustained efficiency and durability.

Fast forward from calendar year, 2013, to the here and now. We continue to be unduly impressed with Royal Air!

Following our aforementioned installation, we entered into a service contract with Royal Air to maintain our newly installed systems. True to form, and NOT typically a quality found in most companies, Royal Air has maintained the highest levels of maintenance and responsiveness to the systems that they installed. Their staff —.top ownership and staff — continue to be impressive and impeccable in service maintenance and responsiveness.

It’s a rarity in these days and times to find a Company that stands behind their products and services. Royal Air exemplifies the standard through which other companies should be measured. It’s a Company that can be counted on and DELIVERS what it promises.

Bravo to Royal Air from a highly satisfied customer. Couldn’t be more pleased.

Royal Air sent someone over the same day to fix a Google nest learning thermostat that stopped charging the battery causing AC to stop working. They told me I’d get a call before they showed up, they called when they were about 30 minutes away. Their tech John was quick and efficient in identifying the problem and resolving the issue for a fair price!

The knowledge, thoroughness, and professionalism of the technicians at Royal Air Systems in unmatched in the area. We’ve had issues with our system since the Columbia Gas disaster and Royal Air Systems has stepped up when others stepped back. I highly recommend Royal Air to anyone needing heating and cooling system services.

good and prompt service! I called in on Sunday for a dying pilot flame, and after on-the-phone diagnosis, the on-call technician actually advised to wait until Monday if we can manage, since they're pretty sure what it is and they have the part, but we don't have to pay emergency charge ($250). They came over on Monday and fixed it with no issue. Really appreciated that they looked out for customers!

Been using Royal Air for 10 years now! They are the best in MA

Great, friendly service. They were wonderful to work with and really thorough. Highly recommend Royal

This is one of the most professional and high quality organizations I have ever dealt with. They installed a new gas furnace, a heat pump, and a thermostat, as well as made minor repairs to our existing ductless minisplit system.

From start to finish, everything was done with high quality and on time. Whenever minor issues arose, they promptly addressed them completely.

If every organization were even half as competent and professional as this one, I'd save a lot of time and headache as a consumer. I am very confident you will be satisfied using Royal Air Systems, Inc.

Kudos to Matt, Joe, Joan, Pablo, and the rest of the team on an excellent job and a satisfied customer. If I could give you more than five stars I would.

A thorough assessment of the current situation of my AC system. I hope this honest attitude carries itself over to the actual new installation, comes time to replace my existing system. Checking all five stars here because of my high expectations, rather than based on the actual installation work. Unfortunately, I am not given an option of leaving a review without the star-based rating. Now, Royal Air Systems, please live up to your high reputation, as attested by some of my neighbors who used your services.

Incredibly responsible. They don’t cut corners. This clearly stems from ownership down to the employees. Very accountable.