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Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Needham Oil Complete Heating and Cooling Reviews - 100

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Jim Geary

Scott did an excellent job. He was punctual, thorough, respectful of property/people/time, and kept all areas clean. Highly recommend Needham Oil & Air and Scott for A/C repair work.

Paul Cremonini

Al the technician from Needham Oil was determined to diagnose and solve a very complicated electronic malfunction which prevented our Lenox AC from functioning. After numerous troubleshooting resets he was able to get the system working as before. We are extremely grateful for Al’s persistence And conscientious effort to resolve the issues. I would highly recommend Needham Oil and Al their technician for seeing the problem to a successful conclusion.

Lev Bass

Needham Oil replaced our oil boiler with propane boiler. The experience has and continues to be awful.
Installation: 2-3 day job turned into 6 days without heat and hot water because of their incompetence. On the day of plumbing inspection their plumber was late (!) and the inspection had to be rescheduled to later in the day.
After propane was connected and the boiler started up I asked them to come back and adjust the boiler according to the manual's start up procedure. They still refuse to do it (it's December 3rd).
They still haven't arranged the electrical and final inspections with the town. It's been more than a month since install.
We ran out of propane well ahead of scheduled delivery because of inefficient operation of the boiler.
The boiler makes unusually loud noise from time to time that even our neighbors can hear. I reported it, finally 2 technicians came but 1. they weren't propane boiler specialists and 2. they didn't have the access code for the boiler control panel. They left without adjusting/fixing anything.
The carbon monoxide alarm above the boiler went off yesterday around 7pm. I shut off the boiler and called Needham Oil stating the problem. A technician who deals with oil burning systems (!) showed up and left. It's 9am and Needham Oil still hasn't bothered to send somebody. Thankfully the night was relatively warm and we don't have water pipes bursting all over the place. We would have if it was January.
Through out the process Needham Oil demonstrated incompetence, unwillingness to follow appliance manual instructions and manufacturer's guidelines, little regard to customers' safety and concerns.
I would not recommend this company.

Jerry Payton

Alan B showed up on time, listened to our problems and issues, tore into our heat pump and quickly diagnosed the problem, offered a remedy, and exacted the repair. This whole process took less than 20 minutes!

Very impressive first visit by this new service provider! Thank you Alan and Needham Oil and Air

Sue Ann Fecteau

Technician extremely professional and organized. Very nice personality and very informative explained everything in detail on a scale of one to ten he gets a 15 hope he is our regular tech very very trustworthy..I would give him a raise! Great service

Jason A

I find Needham Oil and Air to be a great company to do business with, they are very friendly, responsive and professional. Jim arrived on time and was very informative.I have a piece of mind that i all set for another season and if I need any assistance they will be there for us

Kaiser Wilhelm

Rick H. provided us with knowledgeable, efficient and friendly top-notch service when we had a problem with our air conditioner. We certainly would want him back for any and all further maintenance; he's the best!

gina bailey

Very fast response to my call late Friday afternoon. Jim did a great job and explained his work thoroughly. I highly recommend this company and this technician.

Ruth Langer

We've relied on Needham Oil for almost thirty years for both heating and AC and have always received great service, including maintenance, new equipment, and timely automatic oil delivery.

Martha White

Needham Oil and Air is a great company. Rick usually services our boiler and AC. He is knowledgeable, nice, and takes the time to explain things very well.

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Cleanliness
4
Comfort
4
Staff
4
Facilities
4
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