Needham Oil Complete Heating and Cooling

6/27/2016
Regarding my air conditioning annual maintenance today

Jim,
Thank you for the attention to detail and the thorough way in which you approach everything you did today and in the past. Whether for my heating or air conditioning I always feel confident of a job well done when you have been here.

It's always good to see you and because of your good work we'll keep it to twice per year, once for heat service and once for air conditioning.

Always a pleasure,
Stan

I called the company just after they opened on a Friday as neither separate zone was being cooled. I had recently changed over to new Nest thermostats, and suspected that somehow I had wiring wrong. The serviceman Jim arrived very quickly, and was efficient and professional. He used booties over his footwear when in the house. He identified the issue right away and made the necessary adjustment. He also took the time to point out general useful information on maintenance factors. I suppose there is probably a Utube video I could have checked or tried calling Nest technical support, but if you prefer to have it done by a professional then you cannot beat the timeliness and customer service of Jim from Needham Oil & Air in Needham.

Delighted that Jim came right on time, was efficient, took care to be neat and professional, explained what he was doing - and did it well. Thank you Lisa for checking in from Needham Oil and Air to make sure all was going well. Lisa, you are also extraordinary!!

The team of Randy (Sales), Chris (Installer/Supervisor) and Luca (Installer) did a wonderful job, quoting and installing a mini-split A/C system in a challenging space in a matter of days. They were excellent people to work with and treated our home with the utmost respect. They were just great.

Needham Oil and Air is a fantastic, local company. 1. Lisa helped me out last week when we had a pipe leak. It was not an issue associated with NOandA, but she recommended me to a plumber who came on a Friday night, after 5pm, and the plumber recommended me to a company to pull up the carpet. THANK YOU LISA. 2. My oil system is pretty old and those who help me keep it healthy, at regular checks and emergencies, is truly appreciated: THANK YOU RICK and ALAN!!! Your entire team is fantastic!

We used Needham Oil and Gas to replace an outdated oil heating system with a natural gas furnace last Winter. The technician came in an installed the system pretty much by himself since the second technician bumped his head and had to go home. Thus, the entire installation was rushed. They did not connect the AC system and we had to call them back. They connected the AC back to the system but was not done properly and later found out that the AC was leaking but they refuse to fix the issue they had caused. Now we also found that one of the pipes they installed is leaking. What an awful service experience. Will never used them again.

Needham Oil went the extra mile numerous times this winter, in the middle of the night to address some issues with my faulty furnace. They recommended solution to a design flaw in my system, installed it, and I have had no issues since. Thank you Needham Oil!

I had a tune up schedule service for our Oil Boiler. Jim did a wonderful job asking any questions he needed prior to doing the tune up and completed the tune up in the estimated time.

Aside from being right on time, Jim G really attacked my problem...which proved to be really complex. Jim ran through every scenario and kept me informed on everything he was doing, why he was doing and what he hoped the outcome would be. I could not have been more pleased with the service and i'm happy to once again be sleeping in an air conditioned house.

Jim and Alan have always been great. They put in the time, they explain everything, and they don't run off at 5 o'clock. They are conscientious, and once, after talking to me in the middle of the night, Alan re-thought something, called me back, and came to our house at 1:30 AM. Jim, when trying to find a mystery problem, stayed hours beyond what any other person would have done. They treat you like a neighbor who needs help.