Needham Mechanical Systems

I hired Needham Mechanical to install a heat pump in my house when my furnace went out this winter. The company was quick to respond, gave us a competitive estimate, and got the system installed ASAP. The whole process was done quickly and professionally. Shawn Flinn, our project manager, was a huge help and was responsive during the entire process. Huge thanks to the team, I would recommend their services to anyone!

The defrost of the heat pump was malfunctioned. Scheduled a maintenance with the company. A guy came literally the last minute, checked the pump, spent less than 20 minutes looking around the pump, turned it off and on, made a call and left. A quick search on Youtube would tell you how to check if the board works, and the maintenance guy said he couldn't test. Then the company ordered a thermostat and a control board, without confirming whether it's the thermostat issue or the board issue. A week later, the same person came again and replaced both the thermostat and the board together. I got charged for twice the visit (which is understandable later through the manager's explanation), the thermostat and the board, but I still don't know what the exact problem was that caused the defrost problem. Did replacing both the thermostat and the control board solve the problem? Of course, but replacing everything related to the defrost function would solve the problem too. Did the board have to be replaced? Probably not if it's not the broken piece. When I called to ask questions about the service and the charge, the manager, self-identified as the vice president, was being rude, yelled at me, tried to outtalk me, left no room to discuss the bill and hung up abruptly. When half a year ago, I scheduled a HVAC cleaning service, the work was not done completely; the residuals near the bottom of the exterior were not cleaned. Overall, the maintenance people there only do the minimal level of work and the vice president treat customers badly. Don't recommend the company or their service.

Needham Mechanical was fantastic to work with. We lost heat in our home and Carl came out the next day and fixed it at a very reasonable rate. They were incredibly friendly, knowledgable and patient with us as first time homeowners. Highly recommend!!

New customer. Just had annual tune up on boiler. Lucas is the best and most thorough service technician I have ever had. He is a true professional who has great knowledge and takes pride in his work. He has an extremely delightful disposition. Look foward to future annual maintenance of my HVAC with Needham Mechanical and Lucas! Thank you!

Our AC went out last night when it had been 90 degrees for days. I contacted Needham Energy first thing in the morning and a technician was able to show up 6 hours later and the AC was working in 30 minutes with a new capacitor. Such an incredibly responsive and easy repair! Thank you!

My elderly aunt and uncle had no heat. Even though I called late, and it was the night before Thanksgiving, Brian made the service call, worked through all the issues, tested the radiators, and made sure they were all set before leaving. I am really grateful for the help.

Before all the craziness of covid-19 I got several quotes to replace duct work and 2 furnaces.
Needham Mechanical’s price was lower than we anticipated and the job was done quicker than I ever could have imagined! I spoke with Courtney multiple times, she really helped me understand what needed to be done and when it would all be completed. She went over our bill and all of our rebates with us as well! She was so professional and kind. The 3 workers that came to my house where such nice guys!! They were friendly, neat and worked hard! They showed up on time, worked a full day and completed my job in just 2 days! They even went the extra mile and checked the duct work I was not fixing and made sure all seals were tight. (Some were not) I highly recommend this company! If you’re on the fence give them a call and by the end of your call you will be sold! So glad I chose them!

We used Needham Mechanical Systems to do our oil to gas conversion. They replaced our old furnace and water heater. They also "quarterbacked" the whole process with the electrician and the tank removal. Finally, the help us with the mass save paperwork.

We are extremely happy with the work Pete and his team did. They were prompt, professional, kept us updated and did great work. Strong Recommendation!

Excellent service. Right at the beginning of the cold season it was discovered that we needed a new gas furnace. After juggling a few things, Needham Mechanical was able to do the quickest installation, which was most appreciated. Their price was also the best. Paul delivered outstanding service from the initial visit to our house to the inspection. Very impressed and would recommend Paul and Needham Mechanical in the highest terms.

We have always had the best experience with Needham Mechanical. Our heat broke on a Sun, they had someone at our door within an hour. A new motor (or something) needed to be ordered. Part was ordered on the spot, arrived the next morning and they were at my house installing it by 2:00. One of many great experiences we have had with this company.