MacFarlane Energy

Brian Derosier came out today and replaced my tstat and check my heating system out. He was very knowledgeable in both areas and showed me how everything is supposed to work. He answered all of my questions and gave me some great advice. He did a great job and I was very happy with his work. Thank you for the great service.

Cheryl was great. She was very supportive and professional even though I knew she must be bone tired. Home heating emergencies are stressful and she took really good care of the problem and of me. She’s a gem. Leanne. Acton MA

I was very happy with the service provided by David Clifford. He was already known to me since he was at my hOuse several times. He was very efficient, explained to me everything he did, suggested to do the annual tuneup which was not scheduled beforehand. I give him the highest marks

Great service, on time and respectful. Trevor and Nick were great, explained issues carefully and thoroughly. Your answering service folks however, are a disaster. Rude and inefficient, they make MacFarlane look bad. Get another service!

Trevor was great, very knowledgeable and task focused. He diagnosed the problem with my AC system, solved the problem quickly and expertly. He was also a great mentor for Nick, a new employee with one week on the job.

Daniel M was courteous and professional. We were not as prepared as we probably should have been, and he was patient while we move some things out of the way so he could access the filters. He explained everything very clearly without talking down to me. He did not complain about wearing boot covers and I did not have to ask him to do so. He explained what the problems were, and spent a good amount of time trying to troubleshoot it. He also provided an estimate for the labor repairs, which I greatly appreciated.

This company is the best. We've been with MacFarlane over 40 years. The service and loyalty is off the chart on the high side. Give them a try . No worries with the service or any of their employees .

Great comprehensive job. Andrew was very polite and communicated to me clearly. Very happy with the furnace and A/C work.

My furnace stopped working and after me calling at 8am it was all fixed by 9:10am. Wayne - the specialist who has arrived - was very professional, knowledgeable and very polite. An outstanding service!
Update June 2023: I had a problem with a valve. Joe, the specialist if the firm, addressed it - and again, professionalism, politeness, and care about the customer.

Andrew is terrific. He appeared bright and early Monday morning, even though the Big Freeze had him running all weekend.He quickly realized that our issue was the thermostat and not our furnace and just as quickly replaced it with one from his truck. We are VERY glad we have our service with MacFarlane. Very quick and competent all around.