Moon Air Inc.

Steve P. came to our house for a quote. He was super professional and informative, answering all of our questions and concerns. The price was very reasonable. We already had another well known company out for a quote, and Moon beat their quote by $2000. Everything worked out wonderfully and they were able to schedule us the next week. It was one day of work. The 3 employees were nice, friendly and very respectful of our property. They did a great job installing 2 multi zone mini splits in our home and garage. We are so happy with the results and just love the units. They work great. Steve P. had also help guide us to another company for easy no interest financing. All around, a wonderful experience and we will use them again and again as our new HVAC go to company!

My wife and I set out to get quotes from 3 HVAC companies in and around Elkton/Newark areas to install mini splits all over our un airconditioned home. Moon Air sent a gentlemen by the name of Steven Podesta to our house to start the process.
Steven arrived promptly, was a very friendly person and listened to our concerns.
Once the quote arrived, Moon and another company were close in price. I submitted the other estimate to Steve Podesta who promptly addressed it with his management. He beat the competition and beat it by about $1000. Furthermore Moons 12 year parts and 12 year labor stood out to my wife and I. Also, the fact that Moon uses parts made in America was huge to us as a family. I cannot say enough about Steve.
Once we decided to use Moon, I was concerned of a possible backlog, Steve assured me they could start as soon as we needed them to. We booked the install date for 2 weeks out which was another huge benefit.

The booking day arrived and I was met with an early morning phone call from the office stating the technicians were on the way. Tammy stated if I preferred she could call daily to inform me they were on the way. I chose that option as well. Tammy was cheerful and very polite over the phone. I cannot stress how much of a customer service kind of guy that I am. My wife and I always treat people with kindness and we felt this company has set standards for great customer service. Not only did I get a call, but we received emails as well. Communication is a priority with Moon and they do it with a smile. I love that !!

As far as the install team goes, everyone that arrived, made eye contact, was polite and I was always addressed with a sir, even though I told them to call me Steve. Paul, Paul, Shawn and Kyle should all be commended for how they conduct themselves in the public eye. I could not have gotten a more prompt, polite and professional crew. These guys were awesomeness defined.

On top of their professionalism, they did amazing work. We had 8 mini splits installed with two outdoor compressors, it looks amazing. They provided us with a four day install estimate. They completed the install in three days!!

To the owner of Moon Air: Thank you! You have a world class team here. You should give customer service advice to the majority of the business world, you have earned my families business forever. Thank you !!

We have used Moon for both heating and A/C services. Today we had our heat pump serviced. The two techs we polite, efficient, and helpful. Took care of our service, gave us a report on how things were, and were very nice! Will continue to use Moon. I recommend them!

Alex was excellent. Explained what he did, was timely and very professional

Paul is THE BEST!! Knowledge is key, and HE has it!! Fixed!

Mike arrived promptly and quickly diagnosed a clogged filter in the basement unit. He put a new filter in that I already had and explained that we need to change the filter regularly. He then set the thermostat control and explained what we needed to do tonight and tomorrow morning. Very quick and thorough call. Much appreciated!

Josiah the technician was professional, courteous and thorough. I will definitely use this service again.

Jack from Moon Air arrived to perform heating system maintenance. HVAC system installed by Moon a few years ago through Lowes. He arrived on schedule wearing protective mask, foot coverings. He went down to the basement and work on cleaning the system and the outside Air Conditioner. He told me after the cleaning that the system was in good condition, might need to get duct cleaning. He was polite and friendly.

Our service tech Mike was great very nice knowledgeable and staight to the job no bsing. He got our air back running in no time and explained it all to us. I would definitely recommend moon air.

Fast Service & Good Price
Neat & Clean Job