Grove Heating & Cooling

Wow. What a pleasure. I contacted Grove, maybe 2 weeks ago. Larry came out, discussed what we were trying to do, and provided a quote within the same day.

It got better from there. Carlos and his team installed our mini-split Mitsubishi system today, and it was an absolute pleasure. They were prompt, polite and professional.

I cannot say enough great things about Grove Heating and Colling. Thank you!

JP was fantastic. He was on time and very professional. He was thorough and addressed our issue and gave us status updates every step of the way. I highly recommend Grove! JP did a great job, his expertise and dedication to his job showed, thank you!

Technician Derek/Derrick ( I hope I have his name correct on at least on of those ) was courteous, professional, and explained each process he performed while troubleshooting/ repairing my unit. Problem corrected on one of the hottest days of the year, one day removed from Independence Day. Thanks for fitting me into an appointment. I will be a repeat customer in the future with Grove Heating and Cooling.

Grove Heating and Cooling came to the rescue when my AC went out during a 90 degree week! They fit us in the same day that we called, found and fixed the issue! Our technician was both a professional and Knowledgeable.

We have been using Grove now for over 6 years. They have maintained our systems and Installed. They are always professional, honest, good pricing and responsive. Wonderful company with wonderful employees. We highly recommend them!!!

How we wish we'd used them for the initial installation, but we used our new homeowners insurance policy provider. We so wish we'd found Grove Heating and Cooling earlier! They are the best. They now provide us with all our servicing and maintenance needs. Knowing they're looking after our system provides us with a great level of confidence. I'd highly recommend them for any and all your HVAC needs.

Tech called before coming to the house. Was on time. Serviced the A/C unit for spring maintenance. Knew what he was doing. Shows respect for customer and ask if they have any questions. Explain exactly what was done to system. The Tech Nick who has serviced my system several times makes you feel comfortable about his work skills and knowledge. Couldn’t ask for a better person to service your equipment. Great job as usual Nick. Thanks a lot.

I highly recommend Grove Heating and Cooling for their exceptional service. They were punctual, calling ahead to let me know they were on their way. The technicians were professional and friendly and their fee was more than fair. I will use them again and confidently recommend them to others.

Very professional, nice, and knowledgeable individuals in both the estimating and on-site installation fields. Their price was fair & I felt they were honest, not trying to take advantage. They went above & beyond on the install and completed it on schedule with no added costs. I will use them in my new home for sure!

I've been a customer of Grove's for maintenance of my 2 heat pumps since roughly 2015 and have always been impressed with the quality and timeliness of their service and the Technicians themselves. However on Feb. 24, 2023 things changed. One system was diagnosed as needing a new compressor, which was still under warranty for the part. The estimate for 2 technicians to complete the job was a flat fee of $2,154.00 (On top of the $124.00 service/diagnosis call earlier in the day). I authorized the job but then started wondering why so expensive when the cost of the part wasn't a factor. I contacted the company for a breakdown of the estimate/fee but they refused. Other than saying it was based on 2 techs taking 4 hours to complete including other things like having to braze in a new "filter/dryer" part as part of the process.
I expressed my concern as a loyal customer that the cost still seemed excessive and I'm all for small businesses making a reasonable profit. They wouldn't budge on the price. And worse, the techs performed the job from approximately 11:30 to 2:00, a 2.5 hour job instead of 4 hours the flat fee was supposedly based on. Also, the description of work performed made no mention of replacing the "filter/dryer".
When no concession is given to a long time customer who expresses a concern, when no price break is offered when the job took 1.5 hours less than the estimate and when there is some question as to the honesty of the Supervisor I talked with concerning what work was actually to be performed as a flat fee it's time to write a negative review and move to another company. This industry is so competitive - lots of businesses choose from. I've spent a lot of money with Grove over the years. They should try to hold onto customers like me.