Carroll Home Services

Stay away from this people. I got a call from Kelly, and she was very rude. I called last week to have someone come look at our tanks, and possibly being a customer, but I'm not sure what happened, but she said I called to schedule a delivery. My understanding was that I was just scheduling an appointment to have someone look at my tanks. That's it.

I'm using Tevis oil now, and I was thinking about possibly switching to them. I've called this company about 3 times, and so far, it's a bad experience. I even cancelled my appointment for this Saturday for the technician to come to my house, but I guess your dispatch didn't let the guy know, and he still came to my house. Their scheduling is a joke. They gave me a 8 am - 5 pm window. Am I suppose to wait the whole day for this guy? Tevis filled up my tanks to full last week, so it doesn't make sense to why I would agree to top off my tanks with you. I'll just keep using Tevis, thanks for letting me decide.

I have been using Carroll Home Services for 14 years. They are wonderful. If I ever have a concern or just a random question I know I can call and speak to one of their wonderful customer service reps. Most recently I spoke to Ellie regarding the oil price cap program. She was very helpful and friendly.

I originally was quite pleased with the service and the woman I spoke to. I was very clear to ask whether their service would suit my needs as a renter. I only needed a single delivery and no automatic service. She said that was no problem and they’d be out within the next week and I could set up a payment plan. I come to find out months later, because I happened to catch them in my yard, they’ve come out and topped off my tank TWICE since the initial visit and delivery. First, I see little to no point of a payment plan if you’re going to continue making deliveries and increasing my bill if my monthly payment isn’t changing. Second, when I called to speak with someone about this misrepresentation of their services, they said they couldn’t be held accountable for what their employees told us. I’m sorry but yes, that’s exaxtly what I expect, am I supposed to demand to speak to a manager everywhere I go to make sure no ones lying to me? So not only was I left with a $600 bill at the end of my lease that was supposed to be paid off, but I then had a full tank of oil, in the middle of SUMMER, that my creep of a landlord gets to keep.

I'd like to express my deepest gratitude and appreciation for Carroll Home Services. Recently, Tony, one of their technicians, came to service our furnace. In the course of his work, he noticed a gas leak on a pipe right next to where he was working. After he showed me the problem I immediately called BG&E, and within 3 minutes the fire dept. came to turn off the gas. Throughout this harrowing experience, Tony remained cool, calm, and collected and, like a true professional, made sure to stay with us until it was safe to finish the job. Not only did he do a great job on our furnace, but I do believe he possibly saved our lives! We've been long-time customers of Carroll and highly recommend them to others.

I cannot get them to stop delivering oil to my mother's house. Staring in January, I have informed them several times that the house is unoccupied, but they keep topping it off, even now in May. Despite it being unoccupied per their own notes, they re-enrolled the property into the service agreement.
However, I just spoke with Carole and she was very professional. She has taken off the charge for the Automatically Renewed Service Agreement and a late charge.
Maybe these folks are OK after all!

We are scheduled to receive propane fills regularly and never receive them as scheduled. We have to call and ask for them to come out. If their tank was not in our yard we would change providers

Sharon in Customer Service is extraordinary! She is a reliable link to all departments and will answer questions/fix billing issues/ link you to repair solutions immediately. She doesn't pass you off to someone else. She is easy to get to and always has a friendly positive attitude. Another important reason I stay with Carroll Home Services!

Was a longtime Carroll customer - 13+ years - and the former homeowners (relatives) were customers for many years before that. Based on our experiences, we'd recommend considering other oil suppliers/servicers. We have oil heat and an indirect hot water heater. Other than Carroll having replaced the indirect hot water heater tank ~5 years ago, the system hasn’t changed since we moved in.

Five years ago, around the time Carroll replaced the indirect hot water system, Carroll wanted to add a “zone” to our “Ultra” service policy. After many heated discussions they relented; the system and service policy was the same as we’d always had from day one. Then comes this past Saturday. No heat no hot water. Saturday evening, a very polite young tech comes out to take a look. He concludes that the wiring looks fine, and, more likely than not, the circulator pump was out again, so we had to wait until Monday for a certain specialized repair person.

When the events of ~5 years ago occurred, that same repair person also came to the house. And it wasn’t good. Specifically, on December 17, 2014 I wrote to Carroll: “Furthermore, on walking in, the [individual] didn't introduce himself (I wasn't home this morning to meet him, and when I phoned Carroll this afternoon, [the Carroll customer rep] told me she was sending a supervisor, so that's who I initially thought this was), walked right downstairs, grabbed our paper towels to sop up the water, and said he was thinking of telling my wife this morning this might happen. If so, why didn't he? To put it mildly, I'm furious.”

Suffice to say, Monday this same person show up. After the last experience, I’d apprised Carroll he was not welcomed back, so it’s disconcerting they're nevertheless sending him. But knowing there wasn’t going to be any heat or hot water absent his service, I relented. Turned out it wasn’t the circulator pump, but, instead, the same control board the tech had looked at Saturday, the plumber saying it was fried (maybe it got fried Saturday evening when the tech had the cover off and was playing with it and it sparked at him). Fried, and replaced at a cost of $335; not covered by the “Ultra” policy because it wasn’t covered due to the zones. Same zone issue I’d had heated conversations with Carroll about in 2015, and entirely arbitrary and capricious and perhaps worth arguing via other mechanisms in other forums.

There has been some communication with Carroll management, but no resolution, and the current trajectory is that we'd appear to be switching suppliers/servicers shortly come the end of a pre-contracted term.

Never give Carol Home Services any of your business. They will cheat and send any disagreements to COLLECTIONS! I bought a brand new HVAC system from Carol Home Services, it broke after a couple years, even though I also purchased their maintenance service plan. Worst part, when I sold the house and needed them to verify their work for the buyer, they did not complete the job as requested & I needed to hire another HVAC company. This terrible company who I have been a loyal customer of many years, sent me to COLLECTIONS for the ~$90 bill that they never completed. Here is my Better Business Bureau case number. BBB CASE#: 36128110

I highly recommend Carroll home services. I had a problem with my a.c unit and Carroll provide me with exceptional customer service I spoke to a customer service representative April she was pleasant and very professional. She scheduled me for service that day. Tech came out found the problem and fixed the issue. I truly can say you can depend on Carroll!!