Polar Aire Heating & Cooling

Tyler did our annual furnace check today. He was of great help last year diagnosing a furnace problem, so I was more than glad to see that he was our service technician this fall. I have always been satisfied with Polar Aire.

EDITED: We have since my original review in 2018 had Polar Aire work on an issue at our home (5/2019). Tyler showed up to do an inspection and found an issue - stayed to fix it that day. Explained it to the hubby and showed him the issue. Now our bedroom is actually cool at night and our bill has already shown the repair will pay for itself in less than 12 months. AGAIN Polar Aire exceeded our expections. So impressed!

Original review:
Polar Aire proved - Customer Service FOR A FAIR PRICE - IS NOT DEAD!
Waited a month to write this to ensure all went as great as originally thought - and it did! We have a rental property in Prairie Village - it is June 2018 - with heat index over 100F for days on end. Home won't cool - tenants need a new unit - ASAP. We had a maintenance agreement with a certain AC company - asked them to come out and price a new unit (basically a guaranteed sale) - but they INSISTED I be onsite as the decision maker / owner. Polar Aire said they could easily explain to me over the phone all about the new unit (size - capacity), warranties, time frame, etc. - as we were leaving on vacation. Sales person came by our house and pick up the check so we wouldn't have to delay our vacation! They replaced the unit within (3) days - right when they said they would be there - GREAT PRICE (had priced new unit 2 years prior - Polar Aire was $2k LESS) - GREAT SERVICE. Did everything they said they would do. Service manger called after to ensure we were satisfied - not only w/price but with the service as well. Tenants said installation went great - and installer was nice, clean and very professional. Have cancelled our agreement with "other company" and will only use Polar Aire for all our personal and business needs!!

We are extremely PLEASED with the service we received from Polar! Our AC broke down on a Saturday night (20 year old unit) and had to be totally replaced. Kevin was able to come that Sunday morning to give us a competitive bid on the project. The Polar team changed our entire system that Monday and did a quality job. We were impressed on their ability to complete such a large job on such a short notice. It was our first time going business with Polar but we will be back for all of our Heating and Cooling needs!

I have used Polar Aire for many, many years as the servicing company for my heating and cooing system, along with plumbing issues with like my water heater. I have been extremely pleased with the service tech, responsiveness and fair pricing.

I had stopped using Polar Aire several years ago . You could not get timely service and the woman answering the phone at that time was very rude. I knew they had a new owner so I used them for a furnace repair today. First of all Mindy was very polite when I called . Tyler was here at the appointment time even a bit early. He answered all questions and did the needed repair. I will use them again .

Tyler was out today to do annual maintenance on my heating unit. I have used Polar Aire in the past and they are always polite, efficient and tell you what actually needs to be done without selling you on what you don't need. Before today I used them for several years at my previous home. I have moved and had some questions on my new system. Tyler answered them all. I will continue to be a Polar Aire customer!

Tyler H was great! He was able to fix our a/c unit quickly. He was super friendly and honest and I would definitely recommend this company for your heating and cooling needs. Very affordable and fair.

Was very disappointed in my service I received from Polar Aire. They quoted me $2,700 to replace compressor or $3,000 to replace outside AC unit. Which obviously the push was to get a new unit. SO very glad I got another professional opinion. As ALL that was wrong with the AC unit was it needed a deep cleaning. Once the shields were all removed and coils were cleaned properly it ran like a dream again. I get that businesses like Polar Aire train their techs to replace units and make the most money possible from their consumer. I would highly recommended getting another opinion if Polar Aire pushes high costs repairs after looking over your unit for only 20 mins.

A great company! They did exactly what they promised. The installers (Jason and Nick) were efficient with both install and clean up. It was nice to get more than expected in today's environment. Would gladly recommend to anyone needing HVAC pros.

I have used Polar Aire for years and the quality of their technicians has not faltered. Roy performed the A/C maintenance with the same attention to detail an professionalism that I had come to expect from this company. I remain a very pleased customer.