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Prairie Center Plumbing, Heating and AC Reviews - 26

4.6
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Matt Kolins

Our air conditioner compressor stopped working today and I called Prairie Center as a new customer. They arrived within the hour and got our system repaired and working again within a couple hours for a reasonable price. The service tech was also able to provide verbal replacement cost estimates for our condenser and furnace, helping me anticipate future repair or replacement options and costs for our 14 year old system.

I have previously used one of the larger local service companies, but became frustrated with high service costs and monthly subscription games. Prairie Center was a refreshing alternative. Solid work, at a reasonable price, without asking me to sign up for a monthly subscription. Prairie Center will be top of my list for future needs!

Update 5/15/23:
Prairie Center replaced our AC and Furnace in 2021. The sales process was very low-stress and they did a great job providing cost-effective solutions. The installation was high quality and very professional. Everything went quickly and smoothly. They have been providing preventative maintenance for a couple years now at a reasonable price and our experience continues to be overwhelmingly positive.

PJ Grove

They just installed a new air conditioner & furnace for me two days ago. Can’t believe how quiet the air conditioner is! The guys are very friendly & good at what they do. Plus they do a fantastic clean up after they have finished the job! I feel their Maintenance Plan is very reasonable in cost compared to some other companies. I’m very pleased with their service and am looking forward to seeing them again next year for my maintenance cleaning. Highly recommend Prairie Center! A company you can trust!

Joy Boan

Left a message requesting AC repair at 7 am on Monday morning. I was very concerned with my husband’s health problems and out of town company on the way. Rob arrived by 8:30 am and provided excellent, professional, friendly, reasonably priced service. AC up and running by 9:30!

B.J.

Prairie Center Plumbing and Heating did an excellent job of installing my new furnace and air conditioner just recently in my Overland Park, Ks. home. They were all top notch, professional quality and very knowledgeable crew of five guys. They were in at 8:00 a.m. and finished by about 11.30 a.m. All debris was removed.
I highly recommend Prairie Center. They offer free estimates just a phone call away.
You will not be disappointed!!!!!!
I rate them 10+++++ but could only click 5 stars.

BJ Bailey

This is EXACTLY how service and work should be done!

I was out of town when our furnace started acting up. I called Prairie Center and they were able to come out that same day. The tech showed up on time, and even called me when he was 30 minutes away to let me know he was on the way. After diagnosing the problem we discussed the options available. In our case, a new furnace was in order, but the tech was able to get my old unit working in the mean time. We talked about options, and scheduled the replacement right then for the next day. The next day showed up, and once again they were right on time. Before I knew it, the new furnace was in. I was very impressed with the professionalism and care of work on all aspects of this job. From coordinating the service call through the office, to the cleanliness and detail oriented installation, I could not be more happy with our experience. I would highly recommend Prairie Center Heating, Cooling, and Plumbing to anyone!

Vickie G

After having my air unit serviced by another company 3 weeks ago & has quit twice since then I called Prairie Center.
Office was so nice & informative and they sent someone out within 3 hours.
He showed me the filthiest furnace filter, which other company said they replaced.
I was up & running within 30 mins . Will definitely use them from now on & highly recommend not only for service but because reasonably priced, customer oriented and quickness

Kay Sharp

We have used Prairie Center for well over 10 years. Rarely do I wish I could give more than five stars for service but this company needs at least ten. They have NEVER tried to repair or replace anything that didn't need to be replaced. If they tell you your unit is dead, you can believe it's only because they have tried absolutely everything they can to get it up and running again. My 83 year-old mom's AC died and she called two different companies and both told her she needed to replace her unit. One quoted her a price of over $6,000 and the other company's quote was over $8,000! Prairie Center came out this morning and fixed the problem and the total charge was $204! In addition, the office staff is so nice, so compassionate, and so helpful. The way these folks do business is rare in today's world, and honestly, I feel privileged to have the opportunity to give them a good rating!

Shane Skibbe

I wanted to be proactive in replacing the hvac system that was original to my home. I went through 2 rounds of bids and hadn't found a company I was comfortable with when a friend suggested Prairie Center. It wasn't a quick process because I wanted high-end filtration and purification on top of a quality and sufficient system. We met several times and they answered all my questions in a timely manner. The install took place about a month ago and I couldn't be happier. If you don't call Prairie Center you will likely be kicking yourself!

Nancy Thomas

This business did all of the installation of my plumbing, heating and air conditioning for my new build completed in Nov 2016. In the fall of 2017 they installed a humidifier on to the furnace they had installed previously. In spite of numerous visits from their service repairman, water continued to slowly leak under the vinyl tile flooring in the HVAC room and into the adjacent hallway. When the water to the humidifier was completely turned off, the leaking stopped. However, Rick, the owner of the business, refuses to take any responsibility for the damage to the floor caused by a faulty installation. We have received a repair quote from the flooring manufacturer (who also believes it should be replaced by Prairie Center) for $750 and that is what we requested, but instead of working with us, Rick hung up on us. While I have found the servicemen to be very pleasant to work with, the same is not true of the internal office staff. I also had the same issue reported by another reviewer.... the office NEVER calls you back. Not a good company to work with.

James u

Jason, was the most professional and upfront person. It is great to hear of great service and a great price. The other big box companies were trying to sell me everything they could however Prairie Center is who I am with now. As a avid Googler, I am sincere about what I write and highly recommend that you put them on your list to do your work.

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