Polar Aire Heating & Cooling

My home air conditioner stopped blowing cold air. I called Polar Aire, and their technician, Tyler H., arrived at my house that same afternoon. Tyler had everything fixed within 30 minutes. This is the third time Tyler has fixed my air conditioner over the past couple of years. He has always been timely, professional, and courteous. I always know Tyler will correct my problem, and I'm always surprised how inexpensive the service is!!!

Update; After leaving the review below, I was contacted by Polar Aire and was told they had made a mistake with my billing, then they ended up refunding the entire $178.00 for the first call and an additional $530.56 off of the second call. The entire cost to repair my furnace ended up costing me only $288.36, more than fair! Thank you for correcting the mistake!

My furnace stopped working the day with -30 windchill so I had Polar Aire come to diagnose the issue for $178.00 including $99.00 overtime fee. After one hour, the Tech diagnosed my issue as needing a new control panel but could not fix it because the supply stores were closed. He assured me that he would call me the next morning to follow up but never did. I went online and found the part number I needed for a new control panel, luckily was able to find a supplier who had it in stock, purchased it and made the repair myself (I am a licensed General Contractor). However, the furnace still did not work! I contacted Polar Aire again, so they sent another Tech (different person requested). After roughly 1.25 hours, the Tech told me I needed a new Pressure Switch and quoted me $818.92 to make the repair. In total, the Tech spent 2.25 hours from the time he arrived until the time he left and I paid them $818.92. I then went online and found the exact part number listed at an MSRP of only $68.46!!! If that's not price gouging, I'm not sure what is...Over $333.00 per hour??!! Let's not forget that I paid the first Tech. $178.00 for a misdiagnosis and spent another $220.00 for a new Control Panel that I didn't even need. Total paid to Polar Aire for 3.25 hours labor and two trips was $996.92 and all I needed was a $70.00 part!!!!

I placed a work order on a Sunday when our A/C went out. I received a call from the technician Alex in under a minute. He was here in 25 minutes and had our A/C up and running in less than 30 minutes from his arrival time. I couldn’t ask for better service or a more professional technician.

Tyler's service was excellent - professional, informative, thorough, and effective. We appreciated how thorough he was in checking the furnace after installing the new induced draft motor.
However on Sat 12/31, Alex came out and diagnosed the problem with our furnace. We had just returned from a trip, and we could not continue with the work that evening. He said he would get the part on Monday and would call and come out to to make the repair. He did not call on Monday and did not make the repair, which was written on the Description of work. So in the afternoon, I called the office and Tyler came out and made the repair. The furnace seems to be working perfectly now.
Sat Inder Khalsa

We work several Years with Polar Air, a great Company, trustful Technicians, fair Price, and high Quality of Work all times great Service. A Company who not only speak big Word, Polar Air stand behind his Words and give excellent Service with big Knowledge in Repair and new Installment for a fair Price.

We are so happy with our purchase of mini split ductless units with Polar Aire. Travis was very professional. He was patient and showed us different ways to address the heating and cooling issues in our very old home. He carefully listened to our needs and helped us find exactly what we were looking for.

The technicians who came out and installed the unit were so nice and careful in their work. Our second and third floor are finally comfortably cool. Polar Aire even sent us some cookies and an awesome mug as a thank you for doing business with them.

If you are in need of heating and cooling services, I highly recommend this team. I am a teacher on a budget and they were able to work with me and find me something I could afford. They didn't try to push anything I did not need and they were prompt and skilled with their service.

I had them come out and do an estimate on replacing my HVAC system. They did a great job and the prices were right on budget. We did end up going elsewhere due to a guarantee of no overages from the estimate which Polar Aire does not do. But that is more because we had previous experience with the other company.
I would recommend this company to others despite this. Their technician was open to all costs and concerns on their side and totally professional throughout. They deserve a second look from me and will get it in the future.

Excellent company and service employees. Travis gave us a great price for a new Carrier air conditioner installation. It was installed yesterday by Jason in 4 hours. Polar aire gives a lifetime warranty on the installation. Travis returned today to check on performance of the new unit and quality of Jason's work. All was perfect! I highly recommend this company and employees for all your HVAC needs.

Outstanding company beginning with the customer service personnel to the repair staff. Just excellent - I have used them for over 12 years and spent a total of almost $9,000 (new AC, new furnace, twice-yearly maintenance) and if I thought they weren't outstanding I'd never have continued to use them. When they installed the new gas furnace the cost for the specific furnace model alone was $900 less than the former HVAC company I had been with and subsequent interactions confirmed to me that they're honest, extremely knowledgeable and conscientious. You cannot go wrong with this company.

On time, great service, in and out quickly, did not find any problems, did not try to sell me anything just checked my system. Will be using them again.