Polar Aire Heating & Cooling

Friendly and helpful but poor business ethics. I understand charging for a profit and making money to operate your business but charging $418 for 15 minutes of labor is RIDICULOUS and flat taking advantage of situation. 1st off we were over charged for "rush shipping" $100 for something that costs $40-50(at most, probably less) to overnight from Dallas. Then it only took the tech 15 minutes to install. The only reason we used Polar was due to the parts warranty and I can promise you it's the last time. Shop around KC there has to be better options.

Professional, timely, efficient, and effective! We had Tyler repair our A/C and couldn't be happier. Rewired our old lennox system to use a new Nest thermostat.

When I called for service, they came out the same day to check the problem. My mom is 100 and her air conditioner quit working. We decided to get a new furnace and air conditioner. But they could not install it for 9 days. Then Travis and Jason called and came over the next night, after hours and installed the unit for my mom. At her age, it would have been so dangerous in the heat. I can't thank these young men enough for being so caring and giving.I recommend Polar Air very highly.

Polar has been so responsive to their customers, I love their service! Tyler is easy to work with, professional, and solutions oriented. We’ve been customers for years and multiple houses. Can’t recommend them more.

Tyler has been doing our twice yearly maintenance for several years now. He has always been extremely courteous, neat and best of all knowledgeable about our heat pump maintenance and repair. I am quick to recommend Polar Aire to others based on my experiences.

Last Tuesday, Polar Aire installed a new furnace and air conditioner in my house. I had asked for an estimate, and was very impressed with the detailed and well-explained talk by Scott, and the personalized data he provided. After choosing this company, I was amazed that the process was completed so swiftly and efficiently by Matt and Jason, overseen by Scott. All work was done as promised, with promptness, quietness, and professionalism. They left my house cleaner than they found it. All three were lovely, thoughtful people which I enjoyed interacting with. I am happy to have found this company and will continue to use them and recommend them!

We needed to get a new furnace so I got 3 estimates. Scott from Polar Aire spent the time with us and gave us multiple options that we could select from. He laid out the facts and did not try to pressure us into making a decision. He gave us a very good price and we went with Polar Aire. The installers (Keith) did an excellent job. They were very nice and kept the work site very clean. They answered all the questions we had. I could not ask for a better job from start to finish. Thanks

Had ac issues with this hot humid summer. Decided to user Polar Aire because I drive by their work every day and had seen the $49 service call fee. The service fee only covers 30 minutes so if they can't fix your issue in that time it's going to cost you another $100. Of course my fix took about 45 minutes but I am happy with the service and the house is back to normal instead of 90 degrees. Maybe next time I'll just pay the $99 fee and see if it plays in my favor.

My AC quit and Polar Aire was ready to assist me the same day I called, was actually able to show up early, and diagnosed and fixed the problem very quickly, again same-day. Pricing was transparent, the entire process was so well communicated, and Roy D. was fantastic to work with. I will definitely be using Polar Aire again!

My experience with Polar Aire has been excellent. The salesman was very thorough and helpful during my buying process. The technicians were extremely knowledgeable, prompt and even helped me understand the issues I was having. Management and ownership seemed very dedicated to the customers needs and are willing to go the extra mile to make sure I am happy. All in all I would highly recommend Polar Aire to anyone for their HVAC needs.