Perfect Home Services

DO NOT USE THIS COMPANY. Technician advised I need an entire new water heater and gave a $4500 quote. My water heater is only 6 years old. Another company quickly discovered my entire unit was still under warranty and the repair was only an inexpensive sensor. No issues since. Add this to the long list of predatory repair companies.

BUYER BEWARE
We inquired with Perfect Home Solutions due to the smell of natural gas near our furnace. A technician came out very shortly after our call and immediately told us a list of "problems" that our furnace "had". He would not talk to us about repairing our furnace, the only option was to completely replace it. He asked if we were feeling alright that we could have carbon monoxide poisoning and told us that it was a fire hazard, which completely scared us. Shortly after their finance person arrived where he spent over an hour walking around our entire house measuring all the windows and room size of each room. The first technician gave us no warning that he would be going through every room in the house. AFTER OVER AN HOUR of walking through our house he started talking about pricing and quoted us an outrageous price. When we started to ask questions he got very defensive and essentially told us that we need to make a decision. He told us that we didn't need to inquire anywhere else or talk with our parents that if we needed to talk to someone that he could call his Mom....RUDE. He basically tried bullying us into a new furnace for the next 20 minutes. BUYER BEWARE, this was one of the worst experiences that I have had. I felt he was trying to take advantage and that they were trying to scare my husband and I into this. FYI, our furnace was regulated/repaired the following day and we were informed a new furnace was not needed at this time.
DON'T LET THIS TERRIBLE COMPANY BULLY YOU! & DON'T LET THE REVIEWS FOOL YOU.

Whoa!!! This place charges insanely high for duct cleaning. $790 and I have a ranch.

The technician who came out was wonderful. I cannot say enough nice things about him.

But the company is not Justin Carrol and his wife living in Aurora as small business owners. That's all a scam. It's a web of folks from those who answer the phone to who is dispatched to your home.

I won't use them for anything but the annual cleaning of my furnace and AC unit. $180 is fair. Everything else is priced out of the stratosphear.

Service tech was excellent. Very thorough and very fast. He showed me pictures of all components. He didn't try to sell me anything, just made sure the equipment was in great working order.

There was some challenge with the coordination of timing. That's the reason for 4 stars not 5. This wasn't the tech's fault. He's a pro. The dispatch team was very friendly and helpful after I called to ask about status. It would have been better if I hadn't had to call.

My parents inherited this company from being with Reeder. An appointment was scheduled for May 4th for a/c maintenance. I called to find out why they had not shown up yet. I was told they made a “decision not to service our area of Chicago” a couple of weeks ago! So instead of letting your customer know, they have to call and find out? Not a way to do business - and a strange way at that.

Called Perfect for a second opinion and I am glad I did! They noted so many things different than the first company I called. They took the time to inspect everything, not just the part having a problem, in order to find the root cause. Which was lucky for me that instead of replacing one part now and having other parts fail down the road since we weren't addressing the actual problem. Very kind technicians, attentive, answered every question. I trust them to have my best interests in mind, not just make a buck.

Mike Garcia was incredible! He was so friendly. Mike explained the process very well. He even removed a dead mouse from my ac unit outside. Great guy..Great service..Great price.
I'm redoing my review! They cancelled 3 appts for my water heater flush. I rearrange the utility room to give them room to work..then I get a call to cancel. 3 times!!!! I do NOT recommend this company. Totally unreliable!!..ok edit time again. Had appt 2 wks ago. They cancelled. Same today. Another review: after many cancelations by this company they finally kept an appt. Zach Olson was very friendly and thorough. He explained everything in detail.

Rubén was my technician for my heating maintenance and I have to say he was the most polite, most pleasant young man. Who knew you could enjoy an evening of just shooting the breeze with your furnace technician while he made sure everything was working properly?! Great service, great company—highly recommend. Thanks, Perfect Home Services!!

I have read the reviews of past customers who have suffered and I have experienced the same. I should've checked their reviews but I got routed to this business via some online sponsored ad. Please stay away from this company. They provide outrageous quotes that will guarantee of causing you a mini aneurism. For a part that is $40 (with tax), this guy gave me a quote of $400 to replace (not new installation that requires skilled labor). Their VIP program would give me a discount of $100 but will be forced to pay $15 per month. But I have to go with them and replace (again REPLACE not new installation) the entire sump pump that he quoted me for more than four grand. He wasted my time and forced me to pay $49 for coming down. This is a professional scam and please save your time (and money) and find someone else.

Perfect Home Services came out to my house within hours when my heat went out on Christmas. Their technicians and reps were knowledgeable and explained my options and guided me through the whole process. Their installers were fast, professional, and even cleaned up the area when they were through. An overall great experience.