Snowflake Air

Our AC suddenly stopped working this morning, I spoke with a very friendly person on the phone and she managed to get someone out the same day. Their system seems well organized and streamlined, I received a confirmation text and a heads up when a technician was en route. Jose showed up right when they said he would be here, he was also very friendly and knowledgeable. He got the problem diagnosed and fixed within minutes then made absolutely sure everything was working as expected. Even gave me a few tips on a new house we’re building. Will not hesitate to call again or refer a friend.

I had Jose come personally and look at the problems with my AC,. He put in a little Freon and charged me close to three hundred for an $18,000 new furnace and a/c .a/c worked for a week. He didn’t even diagnose the a/c. I wouldn’t recommend this business

Snowflake was great to work with. Jose assessed the system and the issue we were having, explained everything clearly and provided plan for maintenance and repair. Two ductless heads and a heat pump were deeply cleaned, and a blower motor replaced. Ductless is still hit or miss on whether companies truly know how the systems work, and it's obvious that Snowflake knows them very well. We'll be using them in the future for any/all system needs.

They were very transparent about the state of our system, and I really appreciate them not pretending to wave a magic wand to fix everything.
They were efficient and hard working, and got everything as good as possible. They were kind and helpful. I will be continuing to call them for maintenance on mini split set up.

I've used Snowflake Air for furnace repair and had a very good experience. They were on-time and professional. The cost was reasonable and I've had no problems in the several years since they handled my furnace repair. Since my system is now 18 yo, I've decided to buy their twice yearly service (autumn for furnace and spring for A/C) which I think is a fair program. I get a very positive feeling talking to their technicians and office staff.

I don’t know how to thank Jose and his team enough! My partner and I live in a converted school bus tiny home and were in need of a heating/cooling system. Calling Snowflake Air got us a top-rated Mitsubishi unit with a very well-thought out secure installation. Jose, innovator of the Skoolie year, came up with solutions to challenges of having a mount for a home on wheels and he foresaw possible pitfalls (literally) that are going to save our butts (while keeping them cool and warm).

The team…Gary, Jake, Ron were so efficient and are men that clearly know their craft. They put pride into their work and wanted to make sure we were happy with the aesthetics by keeping everything so neat while secure. Taryn and Tiffany were amazing office support in that they were incredibly responsive and helpful.

The Snowflake Air family is bomb.com.

Beware, this company will scam you!

I called this company to come out and diagnose my AC problems. I asked how much it would be for them to come out and they said the diagnosis fee is a standard $120. I said that was fine. They came out early the next morning. The tech was here for about an hour and found out that one of the wires on my thermostat was not connected causing the system to short cycle. I thanked him and he said they would bill me. A few weeks later I got a bill for $520! I called and asked the guy if this was a mistake and he said he would need to talk to his technician. After I explained that the technician just diagnosed the issue and connected a wire (no equipment was needed) I asked if they charge $520 for that, and he said yes sometimes they do. I told him he said it would only be $120 for the initial diagnosis and I never agreed for the technician to do any extra work above that. After some yelling back and forth he admitted this was purposeful, blaming me for telling him I believed I had installed the thermostat correctly since I did myself (it's a NEST).

I realize now that this company is trying to scam me. I agreed to a $120 diagnosis fee, and they switched it to a $520 fee to do the diagnosis and connect a single wire on the thermostat without any notice or opportunity to decline the work. Stay away!

Professional and courteous. They inform you if there is a delay. They send a text with a picture of the tech, which I really like. They will be my go to for future needs.

Prompt, professional and responsive. Heat pump system was just installed. Installation was great. Looking forward to seeing how the system performs.

Did a great job highly recommend, explained the process and were very professional, knowledgeable, and friendly and completed the work in a timely manner. Will definitely use again if need their services.