Peppy Heating and Cooling

Hello Brett
I have been waiting to reply to simply take my time and word myself properly without offending anyone.
I have at times, heard of bad experiences with local businesses. From time to time though I try to be fair and understanding. So as I contemplated on what to do for my small on a complete new system, I somehow came across Shanco Air and I decided to reach out and see what they had to offer. So I met with Rob the salesman, and it turned out that He was a very pleasant guy, who it turns out, I work with sweet mother. After a couple weeks and seeing my options, I finally contacted Rob and agreed to installing a complete new system.
So, here's my issue, according to my contract, new ducting was supposed to be installed. After the initial assessment, it was decided that a particular connector that went to my three bedrooms was crushed and so New ducting was going to be the solution. Therefore, that's what I expected. Also in the initial talks, several registers were going to be canceled and moved because some the walls and rooms that were from the original floor plan had been removed to make my kitchen and living room one big open area. I was notified of when the work was going to be started and when it was going to be done.
The day I received the phone call that it was done I was excited and thankful.
The disappointment of when I got home
came as a surprise to me. I walked into my house and the old registers where not canceled or shut down.Then my 2 back bedrooms were not really throwing any air, and one bedroom didn't even have AIR in it. I called Rob to let him know and the next day I met with him and showed him. He apologized and said that it was a miscommunication problem. Which I understand. So at this point with the installers where given the right instructions and I left so they could their work and not be around. Very nice guys also. Then I received a call when they finished so I came home.
Now some of the work was done. I could see that some registers were closed off but I know that if they were completely canceled/, there shouldn't be any air coming through there. I know it can affect the flow to the other rooms as well as the efficiency of the system.
Second, if I'm getting new duct work done, shouldn't the old stuff be removed?
Well I have a picture of what was left and it's still thereI But shouldn't the old ducting be removed and replace ?
I invite you to come and look at it.
When I lift the covers up you can see it.
And not only that but every once in a while a foul odor comes through in those bedrooms..
I'm trying to be very understanding butat the same time I'm paying $13600 for this system. Know that I'm not mad but What would you do?
I hope to hear from someone and see if we can correct this, I feel I'm very understanding and I know I can reason with anyone on this .
Thank you
Paulo Montufar

I highly recommend Shanco Heating & Air. Everyone within the organization was extremely competent, professional, helpful, and responsive. They replaced my 24 year old furnace and AC unit in the middle of summer with a high quality Trane/American Standard system and I couldn't be happier with the entire organization...their prices are reasonable and their service can't be beat. Thanks to all!!

Loved Alex and explained the workings of our unit. Very detailed and went above and beyond. We went with the maintenance program.

I called Shanco on a great recommendation I received from a reliable friend. Their installer, Cody, came out to my home to asses the project of installing a new bathroom exhaust fan. He was super professional and kept in contact with me on the phone since I was at work and my wife was working from home. The best part was that Cody was able to install the bathroom fan and ducting that same day! It's really great to have that same-day service. The invoice had pictures of ALL the work too! I definitely recommend the Shanco team!

These guys are awesome they came out and did a very professional job everything looks very clean and neat. I can't express enough how happy I am with this company it is so nice after the jobs is done you're not left feeling disappointed with the work. I highly recommend this company!!!!

I have been using Shanco for years now for preventative maintenance and any repairs. Their customer service is top notch!!! Shawn and Cody performed our most recent AC maintenance and were so friendly, professional and well knowledgeable. I appreciate having the trust in a company and its associates to always help take care of our home.

Rob and the team were fantastic! Excellent communication and left the house clean after each day of installation.

Cody came early and was personable and professional. He explained the problem with our AC in detail and it was repaired for a very reasonable price. Another thing that was amazing about Shanco was that they were able to get us in immediately when other places quoted us a week out. There’s a reason Shanco gets 5 star reviews. We will be customers for life and will make sure to tell others as well.

Preppy Heating and Cooling have been taking care of my heating/cooling system for the past couple of years. They are always very professional, courteous, and very affordable. I have no problem recommending them to anyone needing their services.

SHANCO installed a mini split in our bonus room. The service from end to end was top notch. They communicated with us well, answered any questions we had and even completed some follow up work without hesitation. The crew was outstanding and completed a quality job. It was amazing to see a team that cares! Thank you SHANCO!!