Peppy Heating and Cooling

Alex helped reset thermostat from automatic settings. From winter to summer. This was so helpful. Thank you Alex it was nice to have you back again at the house 🤗
GOD's Blessings.

Really great job you guys. Shout out to Alec for walking us through the process of setting up our Mitsubishi mini-split, and the install team that completed the job in one day - as promised. Cheers!

yay! 3 cheers For Peppy heating and cooling. they replaced broken down metal ductwork with new insulated ducts. NO More Air Leaks! great balanced heat distribution for my whole home. very professional and highly recommended

I was hoping to keep a very old heat pump going for a while longer, after my dog had to spend a week in intensive care and used up the savings I'd put aside to replace it. I use the heat pump as A/C. SHANCO responded right away to my request for help, and Alex did a great job fixing the problem (burned wires), adding a fuse box to prevent a recurrence, and checking/testing the performance of the system. I'm looking forward to working with them for future maintenance and repair/replacement needs!

1)Our furnace broke and I called one of the big companies from Tv. They came out and gave me a ridiculous bid. They were Betting on me being cold to go with them. Got a second opinion from Brett. He got the part in the same day that the big company could. He fixed it and save me over $200. I like doing business with small business. Much more personable service than with the big company. I recommend Peppy to anybody, great service, great person.
2) May 2023 our furnace fan stopped working Saturday. Sunday I filled out the service request online. Within two hours I received a call to set up a service appointment for the soonest time I was available. They were available a day earlier than I expected! The work was finished in three hours even with a parts run. Alex was an awesome service technician. Another great example of a solid company.
I highly recommend Peppy.

I had a couple of heat pump units installed in one of my properties and I was very impressed with the communication and customer service at Peppy. They do great work and they actually ended up costing me less than other options that I looked at. They helped fill out a rebate application so I was able to get hundreds off dollars back for my heat pump installation. Overall, I would highly recommend this company and will definitely use them again for my heating and cooling needs.

The entire process of having our Tankless water heater installed was made simple by Peppy. Scheduling was simple, the tech arrived within the time given and offered feedback on our system and potential issues down the line. Overall an incredible experience.

Highly Recommend! Brett, Dustin, and Zach installed a three head ductless minisplit system in our house. I interviewed a number of HVAC contractors and ultimately chose Shanco, because of their prompt/professional communication, quality equipment, and fair price. The did not disappoint, they got the whole system installed and working in two days (even with a three hour delay caused by us). The system works great. They were professional, knowledgeable, and great to work with.

If you are wary of a company having a lot of 5 star reviews more recently, don’t worry as these guys are the real deal. From the first call to the final meeting, Brett, the owner, was the point of contact through the whole process. Alex, Brett’s technician, called to give me a heads up before showing up on time and diagnosed the issue of rusted out ducting due to bad AC coils. Due to the extent of our issue and age of our units, we decided to fully replace the AC and furnace. I asked Alex to have Brett give me a good, better and best options. Brett followed up the next day with 3 option boards outlining exactly what you were getting and what you were paying for just for AC and just repair of the duct. I had many questions about mixing and matching options with a new furnace as well. He later sent me 4 option boards for AC+heater upon request. At no point in this whole process did I feel pressured to actually make a purchase. Brett answered all my questions fully via phone, email and text. I am glad I decided to do a full replace. Alex, Matt and Dustin showed up on time the day of the install which took a whole day with the duct repair as well. The quality of work was highly impressive as they cleaned up as if no one was there, they explained everything about the system to me and the fit and finish is incredibly clean. Brett came out the next day to finish connecting and testing the heater and receive the final payment. He answered any remaining questions I had without being in a hurry to leave after payment and chatted while he worked. Each time these guys showed up on time and called before to give a heads up that they were on their way. I highly recommend Brett and his team to anyone thinking of getting any HVAC work done.

Wouldn't you know it, our furnace wouldn't heat on the coldest day of of the year (so far). I've used Jim's and Western in the past, but wanted to use a less expensive, more local family-owned company. My friends suggested Shanco (now called Peppy).

Doing my research, they have a whopping 300+ superior reviews on Google, Angie's, HomeAdvisor and they also had several neighbor recommendations on my go-to Nextdoor phone app. Peppy (Shanco) had 5 star user reviews for not just repairs and service, but also for complete new HVAC system installations. I chose Shanco.

I had no heat and it was the weekend (of course) but not an emergency, so I called Peppy to request weekday service, then turned on a couple space heaters..

They called first thing Monday morning and come out that afternoon The specialist (Alex) did the diagnosis, found the 2 problems (one was the insulation on the thermostat wires was worn off so intermittently shorting out the controls). I was back on line in no time, and Alex then checked out the HVAC system for me to ensure proper operation, not just for the heater but the AC as well. I have a heat pump as the primary heating source but although it's very economical to use, it takes hours to get the home up to temp in the morning. He set up the controller to bypass the heat pump so that the gas heater is now our primary source, a much faster heating option for me!

I am very satisfied with Peppy’s excellent service, technical expertise, and their follow-up efforts to ensure I'm a happy customer. My total bill was only $65, great news since it was $25 cheaper than other providers, and best of all, that service call charge is applied to the repairs. There was no added up-charges and no up-selling of needless annual tuneups..

If you choose SHANCO HVAC, you can be a happy customer as well.