National Air Warehouse

This is my second heat pump system I've ordered from National Air.
It arrived within a week. The outside unit was damaged, but they immediately sent out a replacement unit and it arrived within 4 days. Great service! Friendly and always helpful. I plan on ordering an additional unit before the end of summer.

I am a repeat customer of National Air warehouse.
My first purchase was about 3 years ago for a Gas furnace, and AC system. Prices, delivery and customer service was excellent,
so when I needed to replace my heat pump at a another location I didn't hesitate to make the purchase with National Air Warehouse.
There was a stocking problem with one of the items I ordered and Mathew called and immediately notified me about it and worked with me for a different replacement that would work,
Once again the purchase price, delivery and customer service is outstanding. they are my go to company for my HVAC needs.

Good price, on time delivery, no sales tax. My furnace did not come with an owner's manual from the factory. National Air was kind enough to print out the paper work and mail it to me for my records. Much appreciated.

STAY AWAY FROM THIS BUSINESS!!!
I bought a split air from this place back in August 2021 and it arrived damaged. I immediately notified them and they said they would file a claim with the shipper. After several months of me calling them and the shipper the shipper finally paid the claim to National Air Warehouse but National Air Warehouse has yet to pay me, all Shelly Brown does is keep giving me excuses as to why I have not been reimbursed. I now own a unit that was damaged that I paid $8000 dollars for. Look them up on BBB you will see what I’m saying I not the first to be rear ended by this company!!!

Absolutely terrible service and products. AC condenser arrived 2 months ago having been smashed by a forklift. NAW will not take the unit back, had to contact my cc co. to submit a dispute, used the Norton shopping guarantee and yet the AC unit still sits in my driveway.. Sure you might get a working unit delivered, but if you don't you won't get any help from this company. Don't take a chance this company is awful.

I had a minor issue with my air conditioner and National Air Warehouse's customer service team was able to help me resolve it quickly.

VERY EASY TO FIND EQUIPMENT ON WEB SITE. PLACED ORDER ON LINE AFTER CONFIRMING PRODUCT AVABILITY. EVAP. COIL WAS NOTIN STOCK BUT WAS RECEIVED IN A FEW DAYS AND HEAT PUMP WITH FURNACE WAS SHIPPED. ORDER WAS RECEIVED IN 3 DAYS. INSPECTED EQUIPMENT BEFORE UNLOADING.EVERYTHING WAS IN GREAT SHAPE. ONLY ISSUE WAS SAIA TRACKING NUMBER WAS NO GOOD BUT BEFORE I COULD CALL ABOUT TRACKING IT WAS HERE. I HIGHLY RECOMMEND NATIONAL AIR WAREHOUSE.

This was a great experience. Communication was excellent. I dealt directly with a young man who was on the property not in his home several states away. He made sure I was ordering what I needed. The split system arrived as scheduled. The price included a lift gate which was much appreciated and necessary. Using my certified A/C installer and this split system saved me $2000. I am on a fixed income, this was huge. Thank you National Air Warehouse. I tell anyone who will listen to me that this is the way to go.

I ordered the air conditioner of this company at end of January.because I ordered extra parts I call to ask they said I can return it.so I spent $70 to the UPS use very professional package sent it back, one week later I called the person who answered the phone and said in one or two days credit to my account ,I have been waiting for almost a month and haven’t received the refund .during this time I made several phone calls still tells me one or two days credit to my account.this morning I made two calls to this company the first time the guy said would be call me back later but I waited for long time didn’t receive a call back .the second time I called back another person said that funds could be refunded there was some damage only part of it can be refund，I think that is not reasonable why people never said it got damage until today ，I have a record of every call and attach the return package pictures.

We had one of three identical Goodman thermostats go out in our home in Houston. As that model was no longer being currently made, our a/c man was about to install a similarly operating current model but different brand. My Google search found a number of new ones at NAW, and I ordered two to be sure we had another backup. They came in half the time NAW said it might take, so we were very pleased. The price was within $5 of the substitute we almost had to get locally.