National Air Warehouse

Absolute worst. DOA unit on arrival, Goodman did everything they could to help but national air wanted us to jump through their hoops not required by Goodman that would add days to customer without heat. Customer service name was Mathew, he yelled at the customer service women because they told him how wrong he was. Shameful customer service from national air.

It was easy to purchase. Saved money on a quality unit. Delivered quickly. Was slightly damaged in shipping. But small dings that did not affect performance. I would recommend buying online from NationalAirWarehose. Then just pay to have it installed. Thank you NAW

Told them what I wanted by phone at NAW and the female rep told me what they had in a 3.5 ton air/heat unit. I picked one of the choices and ordered it online to get a discount code for 50 bucks off. Got the unit in hand less than ten days from ordering shipped to me. Had to meet the shipper due to the fact I live on a narrow side road and they could only send it by semi truck instead of box truck, but, that was OK for the discount I got. I noted a slight skinned place on the air handler box and filed an exception which this company is very adamant you do if you notice ANY type of damage. The unit seems to working fine and I had it installed within five days by a LICENSED HVAC master technician to validate my warranty. All in all, I will save some serious $$$ compared to the $9,000 that a friend paid to get his similar size new unit installed by a company. I gave $2445 for my unit plus the cost of installation to be determined. (I'm fortunate to know an HVAC guy that has twenty five years experience who was willing to help me out.) Make sure you tell them EXACTLY what you want at NAW. I wanted a split unit 3.5 ton air handler for heating and cooling and I also had to pick out a filter bracket plus the electric heating coils(know how many KW you need and have them give you the number for the filter bracket by phone) for when the heat pump isn't working or it is extremely cold. You can't just call and say I want an air conditioner...send me one. Know exactly what you need to avoid problems and avoid extra shipping costs. Advice to prospective buyers from reading other's reviews online from the Better Business Bureau. It is worth it to invest time before buying. So far, I'm very happy. Hope the unit holds up as long as my twenty five year old unit did. I don't expect it though. I will be happy with fifteen years.

National Air Warehouse says that they guarantee their products but they do not. I spent $3k on a new AC unit in May 2018 and it leaks gas (only holds gas for 2 months). They will not replace the unit but instead only the faulty part - so you have to pay a contractor big $ to take the entire AC compressor unit apart, send them the broken part and wait for replacement before rebuilding the unit... .This is their idea of a guarantee! A guarantee usually mean replacing the entire faulty unit with a functioning one and then they deal with the issue themselves. I will never buy or recommend a company that chooses to screw the customer to save a buck.

ordering from National Air Warehouse has to be one of the easiest and most efficient online experiences I have ever had. I highly recommend them.

ordered late on friday and received unit around 12.30 on tuesday. every thing was in good condition with no damage, removed a ton on bubble wrap. had ac cooling in the house at 6.40 pm. installation went great being i had an older model goodman unit. i had a reduction in power bill last month and another one going this month.

You get what u pay for. Good service!

Excellent Deal, communication and assistance. No issue other than shortage in Line Set and that was credited. Arrived in less than a week Tampa to Jacksonville.
Highly recommend.

I had a minor issue with my air conditioner and National Air Warehouse's customer service team was able to help me resolve it quickly.
Write to Bea Kate Estrella

Extremely good prices and fast shipping. Customer Service is also great. Been a repeat customer and bought about 6 units from them for myself and neighbor house that I managed.