PROTOCOOL Cooling Solutions

Pros: The company is very responsive.
Cons: Charges ridiculous prices. A Capacitor went out on my AC unit, $12.00 to $35.00 everywhere, questioned them about it and was told its the cost to have it on the truck. They charged me a total of $480.00 for the part and the 6 minute installation, which includes $135.00 diagnostic to see what is wrong with unit. All other companies waive this fee if you hire them to do the work. I called 4 other AC companies and was quoted $170.00 for the part and installation complete. I will be looking for another company that offers a greater value to the customer. This company does not work with the consumer. Sure feel ripped off now.

The repairman was excellent. The air handler blower did not work. The starting capacitor for the air handler was bad. The charge for the service call, diagnosis and replacing the capacitor was $320.00. The unit is functioning like new again.

Predatory pricing, beware! Charged $425 for 1 hour of work. Claims that is the base rate for the service of drain cleaning, really??

I called Protocool to service my 2 year old Trane unit that was not blowing property. They determined the fan motor was faulty and needed to replace it. They agreed that the part was under warranty, but the labor to install it was not. Total labor charge: $680. Total time to replace motor: less than one hour. Needless to say I was not happy. I asked to see if they could do anything regarding the charges. They said no. That was their standard charge. I am now disappointed I hired them to do my initial install, which at that time went very well. Their service techs are very nice, but their pricing on service was rediculous.

Simply EXCELLENT . So refreshing to have amazing communication , resourcefulness, service ,great pricing and overall friendliness all under one roof. Would highly recommend ProtoCool Cooling Solutions . One other thing I truly appreciate is that they have never tried to push any sales or unnecessary products or upgrades . Thanks again for great service and working with my schedule .

Protocool are hands down the best a/c people I have ever dealt with. I am so glad (and relieved) that I found them through highly recommended reviews and suggestions to me on Next Door App. I was very skeptical as I’ve had been treated poorly and ripped off by a previous a/c contractor taking advantage of me since 2016. After talking with Chris (owner) to their office staff, Lori, Jasmine and Monica, to my first two technicians Dan and Justin..I just knew I was in good hands. Everyone is so professional, courteous and most importantly to me, honest and upfront with issues and prices. There are no surprise charges and won’t do anything without your understanding and approval. Technicians are even considerate when they work in your home trying to keep things neat as possible or clean up after themselves. Oh and they are very reliable and prompt !!! So important here in South Florida :-)

The technician who was dispatched to our home to service our air-conditioner was very courteous, prompt and very tentative to what was going on. Unfortunately, the situation was a bit more than he had been trained for so we have to have a second technician come to complete the task. I explained on the initial call when we made the appointment that I already had another air conditioning company come in and paid them $200 without a resolution to my problem and I did not want to continue to throw money at this issue and would like to have it fixed the first time. Hopefully, when the second technician comes out it will be fixed and I won't be charged another service fee for the visit, unless parts or extent of work need to be done.

A few years back, I had my AC unit serviced by Protocool and when my unit stopped working again, I thought they'd provide good service again, right? Nope. I called late-June in Florida. I have tenants in my loft literally dying of heat. A technician went out and notified me that my unit was beyond repair and I needed a new one. I'm not sure if this company has developed an allergy to money or what, but after 4 phone calls asking for a quote, a woman apologizing for not getting back to me and assuring me I would have a quote emailed to me - Almost 2 weeks later and I have no quote, no correspondence. Take your money somewhere else, these people don't want it. I called one last time today to let them know I would be writing this review - again the same woman who took my email twice previously was very ready to take it again to "send me a quote". Too little too late, people.

Oh, and PS: A neighbor of mine did in fact get a quote for a new unit and it was 2k higher than another local company. FYI

Have been with them for years. Always accommodating and do good work! Their technicians are knowledgeable and pleasant. Always tidy work. Would always recommend them.

Very fast and a good job are normally their watchwords. Very acclimatize. I have used them for 4-5 years