One Hour Air Conditioning & Heating

Had our new AC unit installed by Robert. He was very professional and a nice guy. ( he’s a dead ringer for Darius Rucker)! He did a great job and we are so happy to have a quality new ac unit.I highly recommend Robert and One Hour AC.

Excellent experience. Marcus H was very professional, knowledgeable and friendly. He was exceptionally neat doing his work and he clearly explained everything he was doing. I happily signed on to a maintenance service plan and hope that Marcus will be back to do the regular maintenance. I highly recommend this company without the slightest reservation.

This is not the first time I have had this company come out and each time it has always been a great experience. And Robert has once again proved why this company is truly the best of the best . They never tell you something just for a sale and they never do anything that is not needed . Obviously it is usually an unexpected event that leads the call in the first place and even knowing this call was pretty much the end of my unit as with florida heat and humidity it took a toll on my unit and after making the call Robert came out on time as usual and even though he could change a few things that might get my ac to work his knowledge was beyond professional and gave it to me straight and that is the service everyone wants to receive..

I had an outstanding customer service performed by Antoine Lominy.
Excellent attitude and very professional. He explained very clearly and answered my questions.
I truly recommend One hour AC to meet your needs.

The company was accessible after business hours and guaranteed me not just a next morning appointment but offered to put me in a cancellation cue until the end of the night! I didn’t get in that night but first thing following morning I got confirmation texts and a call. Rob my technician, was friendly, thorough, knowledgeable, noticed the problem right away with the A/C he was a good communicator and gave me helpful suggestions to better care for the unit! I will definitely call back for all my A/C need ls and ask for Rob!

Amazing customer service and support from Antoine. He explained everything throughly so I understood. I highly recommend this technician. Looking forward to installing new AC unit, due to all the explanation and knowledge of product and information provided to me. Fast & reliable. 5 out of 5 *

I am editing my original review because the manager Jeremiah contacted me and was very apologetic and the technician that fixed the issue was very nice, quick, and informative. That being said, we still are unhappy that we had to go so long without AC and are unhappy with the service from the call center that they employ. Original review below:

Our entire experience with this company from the start has been terrible. We spent thousands of dollars with them on a brand new AC unit in August of 2022 and it is July 4th 2023 and it is not working and the company will not send anyone to us until tomorrow even though we are part of their "club membership service" which we paid extra for and we weren't even made aware of. So even though we have multiple warraties and this membership with this company we still have to get a hotel room for the night because it is one of the hottest days of the year here in Florida and there is no way my husband, myself, and our dogs will be able to sleep comfortably tonight. Even from the installation their incompetencies were blatantly shown when it took 3 days and 3 different technicians to figure out how to install the AC correctly. I've asked to speak to a manager or supervisor because of all of this and was told there is no one there and the best they could do is send an email to someone to ask them to call me.

Just got my AC serviced. CC came and listened to the issue I was having. He ran tests and was honest about everything. I have use many different AC companies in the past and this was by far the best service I have received! Thank you!

Manny was absolutely amazing!!! He turned such a horrible day into a great one! He is extremely professional and so knowledgeable and fixed our AC so fast. 1000000% perfect recommend

Robert was on time, professional, and thorough. Not only did he fix the issue in minutes, he checked the entire hvac systems to make sure nothing else might pop up. In doing so, he found a capacitor that was wired incorrectly by another company. His actions saved us hundreds in the long run. Will be calling and requesting Robert in the future. Thank you again for everything!