Miami Ice Air Conditioning, Heating & Plumbing

Bought an AC from Lazaro, called bout 8 times their phone is commonly disconnected and have had several repairs on the NEW AC unit the installed. Worst con business ever. Finally hot a new company says in was installed wrong.

Run, don’t walk away from this company and these people! I know for a fact 2 of the 3 “reviews” left on this site is from one of the owners of the company. They have several DBAs and continue to do this to customers. The worst service I’ve received in years. They act all nice at the start and then misinform you the entire way. Once they get into your home, get their hands on your funds; let there be an issue and poof, they disappear. I’ve filed complaints across the board and will continue to pursue every DBA and vendor of theirs until I get to the bottom of these shenanigans. Lazaro and Javier… I know what you’re both doing and everyone else will know too.
Good day!
-Nicole

P.S. As of December 5, 2022, they were known as “AirGeekPro.com, LLC;” let’s see what they’ll call themselves later.

STAY AWAY!!!!!!

My AC wasn't working so I wanted someone to take a look. Air Geek looked and said I needed an entire new HVAC, the other people who looked added freon to the system and replaced the thermostat and it works. Therefore, it appears Air Geek Pros is either incompetent or untrustworthy.

My AC unit stopped working on July 4th (94F) AirGeek service person assessed the need to replace my AC on July the 4th amazing! A new AC unit was ordered on July 4th and installed on July 5th. My AC unit was more complicated that usual ( not in a closet) instead located 7ft height in my garage ceiling - this was not an easy task. Service was excellent both on the person that came on July 4th, and the installers were outstanding. Will highly recommend AirGeek for all AC needs moving forward.

They saved my family when our A/C went out! So far so good! I have a small issue but Miami Ice's tel number isnt working now , if someone from the office can contact me, that would be great.. thanks!

This attempted to find a way to not help but find a way for me to have to pay more for services that a good customer service company would have gladly assisted with for the money that was already paid. They did not have a desire to help resolve any issue it was all to make money. I had to get another AC tech to resolve my issue that took 10min to resolve

My central Ac has been giving me issues for a while that it doesn’t cool properly. I came home from work and it wasn’t cooling. Realizing its already late I was provided Miami Ice’s number by my neighbor. They suggested to call, I called and they responded immediately and scheduled an appointment with an hour. I was impressed by how quickly I was able to get someone scheduled for 4pm on a Friday. The tech(Lazaro) he was very knowledgeable and very professional. He basically told me I needed a new central AC. He helped with the financing and paper work needed. I accepted the proposal and I was installed the following morning Saturday. With the whole process they explained everything to me thoroughly and I was happy with the service and efficiency they work. I would recommend this company to everyone I know.

Very responsive. And helpful. Replacement of old unit was at a reasonable price and done within 24 hours. This company is so “cool” LOL

Pro: Very punctual.

Con: Looked at my unit for ten minutes and told me I needed a brand new install. He told me he would give me a good deal (red flag and I told him this.) and gives me a proposal for $6,050 but I got the nice guy discount for a total of $4,900. I asked for an itemized invoice as I immediately looked up prices based on the names and numbers he was giving me and I found them going for $1,800- $2,200 but their system didn't allow for that. So, based on prices I found online, I was being charged, what, ~$3,800 for labor and the warrantly/ maintenance plan?

A different company came out an hour later and did diagnostics for maybe 20 minutes. Replaced the outside motor, capacitor, added Freon and gave everything a good cleaning as it has been unused for over a year. $400 total.

Definitely get a second opinion if they try to sell you a brand new unit. And even if you are shopping for one, I just can't recommend a company that cannot break down their charges.

They are amazing!!! My unit wasnt cooling and of course, it has to be a Sunday. They had a tech here within an hour. Karel was the tech and he was the best. Showed me everything he was doing, was knowledgeable and very nice. He did a very thorough job and explained the services to me. I would highly recommended them to anyone!!!