Swift Brothers Plumbing, Heating & Air

They installed 2 new AC units and that all went fine and we were happy about it as it came with a 10 year warranty and free service for a year. 6 months later we called for our service and they said no longer do HVAC and stopped responding to us. Highly recommend you go with anyone other than them.

Brian seems honest and competent. He provided good advice that aligned with other teams we asked to provide estimates, but didn't try to oversell services. Job results look great. Will definitely reach out here first the next time we have plumbing questions.

Brian and James arrived promptly and finished job on time. Both were friendly and knowledgeable. I liked that they kept me informed with each step and let me see what was being done. I recommend them highly

Update:
After my prior review relating to the "trip charge", Nikki from Swift Brothers reached out to me and tried to earn my business so I'd thought I'd give them a try. They seemed eager to earn my business and I appreciated that.

They had a next day opening which would have been great, but I had a scheduling conflict so got a slot the day after next between 12pm and 4pm. I was surprised when I got an automated email then a call from the plumber around 9:30 am letting me know they were on the way and 20 minutes out. No worries, fortunately I was home, and better to have an early plumber than a late one or a no-show!

Plumber arrived, was polite & professional, and ready to work. I explained the job, received and accepted the on-site estimate which was explained clearly, and work got under way. I was very pleased so far and Swift Brothers would have earned a five star review had it not been for two things.

First, when moving the new toilet into the bathroom, the plumber cornered the toilet too hastily, hitting the tile wall and breaking a corner tile on the doorway. My heart instantly sank. Accidents do happen, it wasn't intentional, and I did receive a verbal apology - however it doesn't change the fact that my vintage 1958 bathroom with original tile which was in good condition and survived intact since Dwight D. Eisenhower was President is now damaged in an obvious spot for no good reason. So now I have the new unwanted project plus the added expense of trying to source a replacement corner tile of matching color and finish, and then finding a tile contractor to extract the broken tile and install the new one in order to bring my vintage bathroom back to its full glory. That is, assuming I'm ever able to find a replacement corner tile that matches. I almost expected a discount due to the damage, but in reality no discount would of really made up for the time and cost I will expend fixing this.

The other issue and reason why I cannot give a more positive review, is that I noticed the toilet would run about every 60 seconds. I wasn't sure if this repetitive drain/fill cycle was a due to defective toilet or an installation issue. Before leaving, the plumber tested many flushes, but never waited very long between each flush. I called Kohler, the maker of my toilet, they are sending a replacement canaster thinking it was defective. Not wanting to wait almost a week over a holiday weekend with a constantly running toilet, I pulled out the installation instructions I saved and started investigating the inside to the toilet to see if there was anything I could do in the interim. Ended up that the inside components needed to be tuned and adjusted properly. I needed to adjust the float to match the canaster fill line and adjust the lever chain to be correct length so the rubber seal on the canaster makes contact where the water drains out. After I did those two things, the toilet stopped draining and refilling on its own. Simple enough and easy fix, but not something I'd expect to have to do after just having a toilet professionally installed.

Overall, this ended up being a "mixed bag." I really wanted to end up writing a better review but unfortunately that isn't how it panned out.

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Original Review:
Sent a request for bids on another platform providing details of job. Response was basically "call us" which defeats the purpose of asking for bid online. Nevertheless, I called. I was looking for a simple toilet swap (elongated to round) and maybe a new flange; I have the new fixture on-premise new in box. When I got connected to a live person, I was told they don't give any pricing information over the phone AND they charge $59 "trip charge" to come out and give estimate. They will...

We lost hot water and, being new to the area, didn't have a plumber. I spent a frustrating time trying to find someone who could / would service a tankless water heater. When I finally called Swift Brothers Samantha was friendly and helpful, finding an option for service the same day. Brian was our plumber - timely, professional, and friendly, even when our problem proved vexing. He persisted and was able to restore hot water service. I will male Swift Brothers my first call when I need plumbing services in the future.
Carl

Russell called to let me know he was on the way. My kitchen sink was clogged. He determined the problem was in the pipes and cleared it quickly. He was careful to keep the work area clean and dry. He even asked if I had a broom and dishpan to clean up.

Russell was very professional and took time to answer all our questions.
I will use Swift Brothers Plumbing in the future and recommend them to others.

Had my toilet leak fixed. Amazing, clean and reasonable price. I am staying with your company forever. Thanks again!!

We had an emergency pipe/faucet break outside but the valves were in the side of our living room wall. The operator was great and got a serviceman out here but didn’t charge us an emergency fee. Dustin was kind, thorough and helpful.

The technician was very professional and got directly to the problem. The price of service was reasonable for emergency services on Sunday. Very pleased with service and will use again for any future issues.

Thank you, James! James was very professional, skilled, and trustworthy. I really appreciated the effort he put into explaining the issues and what was needed. This company came from a recommendation through a neighbor and I am happy to pass that on!!