South Cooling LLC

Tech very polite, thorough, and professional. Put on disposable shoe coverings every time entering our home. Office staff very accommodating regarding servicing/scheduling our 3 units.

Miguel the tech found the problem within minu
tes. so he sent the informaton to his office. .They told me that me that they sent the information to my landlord for approval. He waited for 2 hours to get approval under the sun. The office was blaming my landlord so I called in ation homes. The called them and were informed they that they were working on the proposal and then they would fax when ready.
I have a daughter with severe seizure disorder and gets worst with heat, stress or lack of sleep, she takes 2 medicine and has a machine that is connected to her brain to help her with her seizures. So I called South cooling spoke to LisaMarie and explained the situation again she stated that it's be on her control so I asked to speak to the office manager, the person who is supose the write the proposal and supervisor, she stated that they are gone for the day. So she lied that the proposol was sent to my landlord. Miguel trying to de escalate the situation came back and put freon, but the air-conditioner is probably going to freeze again tonight and leak on our floor again. I would never recommend this company to any American. I say that because initial when my husband explained our daughters seizures the girl that answered the phone didn't understand and told him to talk to our daughter. I guess she expected me to tell my daughter not to have any seizures. After being lied to several times, I do t trust them to do the right thing. And I my daughter gets any seizures tonight I will sue them for damages.

Nice job creating traffic in the express lane yesterday morning, the lane that people pay extra money for. Wrap your van around a tree when you get the chance.

Tech arrived same day and swiftly got us back up and running. Can’t ask for more than that. Definitely recommend.

I had an issue with hot air comping out of the closet that houses the AC air handler. South Cooling contacted me to schedule a visit immediately after reporting this issue to my leasing company. They found the issue and identified the mystery of the hot air. They provided detail information on their troubleshooting and diagnostics performed during their site visit. The technician was very courteous.

Suppose to give South Cooling LLC. No stars, I definitely would’ve done it but I can’t on here. This company technician was not honest and didn’t fix my A/C wall unit after he said it was not cooling the room. He went to his van to call, and he told his supervisor. He came back and then asked me to sign a ticket invoice that the A/C unit was running fine. I looked at him like you know it’s not working, and he looked at me and said my boss told me to do this, sir. I was shocked but didn’t sign anything. The technician commented that he has the same issues with his A/C in his apartment and dealing with his landlord about it. South Cooling LLC. Promise me they would send another technician, but the same one came to the home again. Other companies told me they should’ve had two people to take it out of the wall but can’t with one guy, so South Cooling LLC. the technician made up a story that the A/C unit was working because he couldn’t fix the A/C along. If you have an A/C unit, please don’t do any business with South Cooling LLC. my house was very warm, and the technician couldn’t fix it by himself, so he acted like it was working well. The technician's behavior was like a con artist

The tech arrived right on time and made sure to complete the work. AC is working perfectly fine now!

Guys were clean prompt and very professional. I will recommend this company to my friends . Aloha Wayne

Customer service person was very helpful and was willing to work with me around scheduling maintenance service.

When my a/c unit stopped working last week, I contacted my home warranty company, who assigned South Cooling to my case. The technician arrived the very next day, on time, and very quickly troubleshot and diagnosed the problem. A part had to be ordered and a return visit was scheduled.

On the appointed day, the team of technicians again arrived in a timely manner and made the neccessary repairs to my condensing unit, replaced a drier and added refrigerant. Now my a/c works better than ever and for a minimal cost of the freon, which my home warranty policy doesn't cover.

Overall my experience with South Cooling was a positive one. Their staff, from their dispatcher to their technicians, are all top notch. Friendly, courteous and best of all proficient in diagnosing and correcting the problem. I would highly recommend them to anyone needed a/c service or repairs.