Central Air Control

I had Central Air install a new AC unit only to discover they only installed new parts and left the original housing and wires. However, I was charged for a brand new unit. Spoke to manufacturer about this and they said that is not the correct way to install a new unit. After calling them several times, I finally spoke to a Mr. Alvarez who told me the installer made a decision to just replace the parts because he could not find us in the house to discuss this. Funny how he managed to find my husband when he needed payment and still did not discuss the fact that he only replaced the parts. These are photos of inside of “New” machine.

I used this company to install an air conditioning system, split unit Carrier. Great job, great work, excellent service. System works perfectly very very happy indeed and would recommend to everyone and the best part, really really great prices on Carrier systems

The supervisor Nelson was extremely rude and unprofessional. If that’s even his real name. This company doesn’t care about their customers whatsoever, they’ll only begin to make changes when it impacts their business financially. I see why their rating is soooo low. I would not recommend their business to anyone!

I bought a brand new home and the thermostat went out. One year later the thermostat went bad again I called them and they lied to me and said there's only a 90 day warranty they weren't I was standing in the store looking at the warranty and it's a 5 year warranty I told them 1 bring me a thermostat all install it myself or 2 all write some Google reviews. They said no either we charge you 150 bucks or we'll take option B so here I am writing a review because these guys are liars and I talked to 4 different people and they're all very disrespectful I will never ever and I'll let my neighbors know not to do business with these a*******

I have called to set an appointment which they are very busy. The day finally comes for them to show up they never did. I have taken off from work which I have a busy schedule as well. I call them and my time slot is completely different from what I booked. These people are unprofessional and a waste of time. I see why they have a 2.7 rating and seems they haven't improved. It's like they really DGAF! I can't wait until.my warranty is up. I will NEVER use their sorry A**

I have a new home in palm breeze my a/c started making a loud Noise it sounded like the compressor and the fan was also sounding weird outside I called them 1 month before my warranty was up to check it
And the guy made every excuse not to address the problem and told me that it could be the float switch
And after he left it started making the sound again so I called them again and explained to them that they never fixed it!!! My a/c had 1 year free service and 10 years on parts My year was up so they told me that I had to pay 82 dollars and nothing more. then when the guy gets here he tells me that he’s going to change the capacitor because it was bad after that the guy comes with a bill for 185.00 and I told him that the parts were under warranty then I call the office talked to lady I spoke to and completely changed her story that now it’s 185.00 and not 82
The original cap was 21 dollars and charged185 to connect 3 wires & a screw the only reason I called them was not to void my warranty I WILL NEVER EVER Call These people!! They are Liars and thieves and will do or say anything to take your money and after 185 the problem still isn’t fixed and the guy didn’t want to give me my old part he changed
The problem still isn’t fixed !!!!Call someone else these people are no good!!!!!!!!! I would rate them a 0 if I could

By far the most unprofessional company I've done business with. The only reason I called them was because they installed the unit in my new home. Never again. They have an answering service that was not appropriately sending them my work request when our new AC unit went out. After finally reaching someone in their office, they finally arrived just after 5pm. When the technician arrived, he diagnosed the problem, said the part was under warranty, however it would be $65.00 to just show up and $115.00 to replace the capacitor. $180.00 for a simple part. Leaving me no choice (family in the house and it was almost 90 degrees inside), I agreed but under protest. He replaced the part in under 15 minutes and had the invoice prepared sitting in his truck. That's $12.00 a minute.

The issue is no one in their office ever told me it was $65.00 to show up and then I would be charged for labor to replace the part. Had I known, I would have called other companies instead of waiting till 5pm and having no other choice. I called numerous times to speak with a manager but no one ever called me back. I did however receive a nice call from someone in their accounting department that said the managers were busy. She then said we usually charge $225.00 to replace that part. This company charges way too much and their customer service is non existent. By the way, many other persons in our new community have also had issues with them. I also learned that most professional AC companies can perform warranty service on your AC system. It is not necessary to contact the installer. Hope this helps.

Wow I can believe this company has even 3 STARS. Worst expierienese ever!!!! Our AC unit is in warranty and in 1.5 years there came 3 times. I bought with Lennar and this company did the installation of our unite. After 8 mounths living in the new home our AC wasn't working. I called them and there didnt charge me for the reason it was in the one WARRENTY. The freon was missing is what there tech said. So I just added new freon and I thought that would be it. 6 months later the AC didn't work agian and I was one a business trip and wife took care of the issue and paid 80$ service charge the only thing there did is adding again freon. When I got home after a week I didn't thought about it anymore. BUT 2 MONTHS LATER agian AC is not working and we paid agian somebody to come out to put freon but now the tech is saying that there is may a leak in the line and we got pay 400$ to check the pressure for our AC. I this issues was addressed in our 1 year WARRENTY. So i do not think that i should be punished to pay for this reparation. There called me back after 3 days and wanted to offer me a 60/40 deal and there where I got angry. I more happy to pay 1000 to a different company then paying one more $. To a company that don't honor there WARRENTY 👎👎👎👎👎

This is the second time I use this company with similar results both times. Most recently, I called after they opened at 8 am. They where able to have someone come out quickly. Once here they were able to assest the problem right away and change the part. The technician was here at the time they said he would be (he actually came early). Contrary to nightmare stories I have heard about companies trying to sell whole units instead of changing a part and being more cost effective, Central Air Control changed the part and was much more affordable. I have pets and the technician was very pleasant with them too. The technician explained the problem and knew what he was doing an was easy to communicate with. I highly recommend them.

Great company if you value low budget, low quality work, with techs who take 3-5 attempts to “fix” the issue. If not, I’d look for alternative options.