Mark Hurm & Co., LLC

Like many AC companies out there they have some seasoned employees and some that maybe should be supervised until they know the job better. This company is honest and that goes a long way. Recently when I asked for Mark the owner to resolve an issue, he wouldn't get involved and referred me to the Service Manager who didn't handle my call to my satisfaction. He was sarcastic and rude. As he spoke I had a feeling that I might call someone else next time. To his credit though he sent a tech out who resolved the issue. In summary however: 4 tech visits to get system to stay on and I felt like a child that was sent to the assistant principals office. What happened to respect for your customer. This is why the rating of 3 stars. I still wonder if what was done to fix the system on visit 4 had been done on visit 1 there would have been no need for visits 2-4 and visit 3 was on the weekend for which a higher rate is in effect. I should have been assured there would be no charge but instead I was told how high the charge would be on the weekend. If anyone knows a company that doesn't charge higher rates on weekends and after hours for the elderly I would like to know about them. My mother doesn't tolerate being without AC in the summer.

The repair team are always able to fix my system. They are efficient and effective and always clean up after their work. I've been working with the team for over 15 years and have never been less than happy with their work!

The fan on our AC unit went out after hours on the weekend. Office staff was very professional and efficient. Our technician, Chris Hayes, was wonderful - very quick and communicative so we understand the issue, the fix and any other important information to consider for the future. Issue was fixed and house was cooled down again within two hours of my first call to the company. Excellent service all around

On time, polite and professional. Daniel and Rick diagnosed the problem in my aging air conditioning system and quickly got it running again. Very happy with the service

I've used this company a number of times, as we have 2 properties with 6 HVAC units.- all of which are older units. The repair guys that come out are always very professional, quick to diagnose the problem and repair . The past couple times we had Jamie, he was awesome, explained the problem and what I can do to prevent it in the future. I would definitely recommend this company for any HVAC services.

I got 4 estimates on a new AC/Heating System.Hurm was the most reasonable. Colton came out to see my old system, explain how the new systems worked ( my old Trane was 30 yo),check my ducts and Thermostat. The next day he gave me an estimate. I felt he was honest and the estimate was fair so I decided to go with them. It only took a couple days to secure my unit. A couple days later they installed it.The installers (Joey and 3 others)were amazing .(Sorry I can’t remember every bodies name) You hardly knew they were there. After they finished installation they stayed to make sure everything was working correctly .Even showed me how to program the new Thermostat.Everything was cleaned up. When they finished Colton gave me his Cellphone # and said call anytime I need to! I can’t say enough about Mark Hurm AC, Colton and the crew.

I have depended on Mark Hurm & Co. for HVAC installation, maintenance and repair for the past 33 1/2 years. They focus on and are acutely aware of their customers’ needs and respond to them quickly and competently. Recently, during the pandemic, my AC handler and compressor ceased working and needed to be replaced. Hurm & Co truly went above and beyond to locate, secure and deliver the replacement I needed.

A team of three young men made the installation with each expertly performing their tasks. After the installation was finished, their work looked like a fine piece of artwork which prompted me to nickname the young man who completed the final step by applying duct sealant, “Leo” for the renowned artist Leonardo da Vinci.

I’ve been using Mark Hurm for 22 years. They’ve installed my systems twice now and perform biannual maintenance. Their professionals are the same ones for years on end. I couldn’t be more pleased with them

The experience with Mark Hurm & Co was great. They were friendly, timely, clean, courteous and got me running again quickly. 100%

We had both Don and Chris out at different times to assess and then replace a part on our heater. They were both very professional, efficient, and very kind! We highly recommend this company!