Family Heating & Cooling

This team is absolutely fantastic. Matt my tech was awesome. Kept me informed and ensured my system replacement was completed correctly.

Family Heating and Cooling come highly recommended. Matt is so awesome and he cares about his clients and their well being. He is the owner and has a wealth of knowledge about HVAC. He is very personable and will do whatever it takes to fix your HVAC problem. I am a customer for life. Please call Family Heating and Cooling immediately for all your HVAC issues. Hands down they are the best.

Once again, Matt at Family Heating & Cooling came to our rescue!
Same day service, arrived exactly when he said he was going to, explained things in a language we understood, and did what he needed to..quickly and efficiently. Also, Covid-safe, as he wore a mask the entire time, kept his distance, and even wore booties on his feet to protect our floors!
I couldn’t ask for a better HVAC guy/company! -Thanks again, as always! Kristin Poplos

Horrible experience! I called for an appointment because my AC Unit stopped working. They never called me back, nor did anyone reach out to me via email either. I had to call someone else, because after waiting days for a phone call, the heat in my home got unbearable. If you have someone else in mind to use, then you're better off!

***update 5 July 2019***
Thank you FHAC, for reaching out and apologizing for the previous service that was provide. They were more than willing to accommodate us for our troubles and I can really appreciate that. We were serviced with 2 days of our initial rating and I am choosing to upgrade their rating.

*this was the previous rating*
We use AHS, and they sent this operator out. After his initial check he ensured us that the diagnosis would get sent ASAP to AHS because the previous contractor did nothing. It’s been 3 weeks and 5 calls and numerous message later and we still have no A/C. Let’s just say a lawsuit for breach of contract is being drawn up. The owner of the company could care less about how he conducts business. It’s the dead of summer and our house is almost unbearable. If I could give zero stars I would.

This company was scheduled through AHS and was horrible. Never called to make appointment then showed up at my house at 1pm apologizing for not being between 8 and noon, I had no idea they were on the way! Then he did ZERO work and spent less than 5 min in my attic but said it all worked great, fixed nothing.

I’ve used these guys for years and have recommended them to several friends after they had either gotten outrageous quotes or bad experiences with other companies. I’ve worked with Matt, Jack, and Ed all of them showed up on time, we’re professional, gave reasonable quotes, and were able to fix the problem in a timely manner and go above and beyond to ensure everything was done properly.

If you have AHS, I'd ask for someone else. The last time I used them they gave me some weird reason for why I had no hot water (I have an oil furnace) and that I would need an expansion tank (which I don't) and they would contact me with a price. Never heard from them again. I had an issue again with the furnace and no heat/hot water so I called AHS and they assigned this company again. They called yesterday to tell me someone would be out today between 8 am and 1 pm. No one showed. No one called. Nothing. I called and left a message. No return call. It's now 7:30 btw. I am now sitting with no heat and hot water, again, and this was supposed to be expedited. Maybe they do an amazing job if they are getting paid and not doing warranty work. I don't know. But if you want them to be expeditious for warranty work or to call you back... Good luck.

Matt came out same day our service was needed. He was very professional and was able to assist us with our heating problem. I would highly recommend this company if you have any heating or cooling needs.

My ac started acting up on july 1. We have a warranty and family came on july 6. It was a bearing, they cleaned the unit and sprayed lubricant it was working fine. Less then 10 days later we had to have them come out again because the ac kept tripping the fuse, they came out july 16 and fixed some wires and it seemed ok. We had to call again on the july 17 because it was still tripping the fuse.they finally came out about july 24, they took serial numbers off the unit and said we needed a new compressor. They would get and come back out. On july 27 they come out and the guy says the compressor they wont fit. The unit is to old for replacement he needed to get more numbers off the unit and submit the request for a new to insurance company. We have been in constant contact with family and insurance company. Family has yet to submit request for approval as of august 7. We have requested a new company but the insurance company had to file complaint against them first because they failed to submit the request in a timely manner. Family is slow in getting here, they wont return any of our calls, and erica must be a simpleton because she says she has no idea whats going on. Then she shouldnt answer the phones. The insurance agent put her on a direct line with the approval deptment and she hung up on them instead of getting approval. I would NEVER, EVER recommend them to anyone.