Family Heating & Cooling

Last week we had no air conditioning in our home. We called a larger HVAC repair company and when they finally were able to come out 3 days later, they immediately wanted to sell us a new heating and AC unit. We then called FAMILY and Ed came out the very next day. He gave us his honest opinion and an option that did not require a whole new unit. Within 15 minutes we had our AC running! I greatly appreciated his timely response, his down to earth demeanor, and his great fix to our issue! Thank you so much ED & FAMILY HEATING & COOLING!! We will definitely call them first if we need anything in the future!

A horrible experience. Family Heating and Cooling was the company sent out by our home warranty company, American Home Shield. They lied about the condition of the unit likely to collect the $125 service fee. Neither myself nor AHS was able to reach anyone from Family Heating and Cooling who could provide any information. A little background: we had our home oil heating unit serviced in December. We have had it regularly serviced since we’ve owned the house starting in 1996. Well, just this year, we rented out our home and on Jan 7 the heater stopped working. We reached out to the home warranty folks, and Wes from Family came out and looked at the unit. Two days passed and NO RESPONSE or communication from Family to the home warranty people. I tried calling both family heating and cooling and the warranty company. After calling the 302 number multiple times someone finally picked up. I believe her name was Mary Ann or possibly Marilyn. She said she was new, and would try to get a hold of the owner, Matt. I asked her for Matt’s direct contact information. She said Matt was forwarding everything to her and she couldn’t even get a hold of him. I told her multiple times it was an emergency, since it’s below freezing and there’s a winter storm coming to Delaware as I write this, We needed the heater fixed immediately, or at least a response given to the home warranty service so we could go forward with the claim. She told me Matt was having trouble getting back to clients, and she seemed flustered. I think it was all a lie. We never heard back from family heating and cooling, And the home warranty people, after four days, finally told us they were able to get a hold of Matt from family heating and cooling. Matt told them we did not maintain the unit, and there for the claim was denied. Matt out right lied. Steer clear from this company. They are immoral, don’t respond to calls, and are not a decent company. We ended up going through another local company who fixed the heater properly.

This company is complete fraudulent. When Matt came to my home he was nice and pleasant, went over the next step. Which now I see was an act. I have American Home Shield and they are a vendor for them. Matt told me my pan was cracked and I would need a new system, the same thing two other companies told me. He also advised because American Home Shield only pays for low grade system, if I want a better system my cost would be 3,500. I was fine with that and would of used them. Then a week later I get a email from them stating that the cost would be 4,547.00 out of pocket. I called the lady told me she can't discuss pricing and that is my out of pocket cost. I asked how much is AHS paying she said we have not gotten an approval from them. I called AHS they told me they never sent over a report. AHS called them to send over a report, well because I did not approve the upgrade system they lied to AHS and Matt told them that my system if working fine and that I have 3 pounds less of refrigerant and I declined it told Matt I said a friend was putting it in. That is a bold face lie and they lied all because I did not agree to pay 4,547.00 out of pocket. This is the worse experience I have ever had with any company and I have never seen such lies and fraud.

Our air conditioning stopped working the first weekend of August when it was soooo hot. Matt came out on Sunday morning and diagnosed and fixed the problem quickly. Even though the system is aged, Matt didn't bother us with a sales pitch for a new system which we greatly appreciated. We will definitely call Family Heating & Cooling again for future service or replacement.
Matt was professional and friendly. Thanks again so much Matt for coming out on a Sunday morning!

Last year I had this company to install a heating system. The guys that came out were very nice guys or so I thought. Matt came out first and on the second visit both Ed and Matt came out together. However, in doing my yearly maintenance on my system last week, i called a very reputable company out. This company told me that, I should file a report with new castle county code enforcement because there was no input/output valve installed as well as no switch installed next to the heater in case of emergency. I was told that only an unlicensed company would do this because it would have had to be inspected by the county whenever a new heating unit is installed. Then, I called Choice Home Warranty, who sent out a contractor that they had. Without, knowing anything found the same problem as the previous contracting company and said the exact same thing. I am a senior citizen female and knew absolutely nothing about the details of the installation that should have been done initially. Last week, I reached out to family heating and cooling. I explained to the woman that answered the phone what I was calling about. I left my information but no one called me back. Choice Home warranty assigned this company to me. Evidently, no credentials were checked by them. Now, I am stuck with a out of pocket bill to pay for the modifications. I paid previously out of pocket the entire bill for the new heating system. Now I have to spend more money to bring my system up to code. I WILL file a report with the county so that this doesn't happen again to another senior citizen. I truly misjudged these guys. I thought they were nice and fair. Unfortunately, I will not call them again. I will leave that to New Castle county Code enforcement.

Matt was able to set up an appointment promptly, was a pleasure to have in my home, and resolved the thermostat issue efficiently. If you need any HVAC work, call them first.

Matt & team are an excellent group! They have a family owned HVAC company that provides excellent service! They very efficiently installed our cooling unit. I'd recommend Family Heating & Cooling for your heating / cooling needs.

I cannot say enough good things about Family Heating & Cooling. They were extremely responsive and really saved the day for our family. We lost AC during the heat wave with the heat index above 100 with small kids in the house and they did everything they could to squeeze us right in even with their busy schedules. Matt even went out of his way to call on a Sunday to help assess the issue. They really saved the day and truly care about their customers!!!!

My family’s house A/C was not working properly. I immediately thought to call Matt. Reached out and he came to the house in about a hour. He fixed the issue with no problem.
They’re professional, and responsive! For any HVAC issues, they’re the company to call!

Family Heating and cooling came out to provide a second diagnosis on my, furnace. The problem was explained and Matt went out to the truck got the part and fixed my furnace in 10 minutes. Unlike a previous company in the area who claimed it was not fixable. Thank you Matt great job