Custom Mechanical

Service mechanic deserves high praise, he was on time, and knowledgeable about A/C and heating systems. He put me at ease. I will continue to use this company for years to come. My representative is an incredible asset to your company. - Ray Blasko

Custom Mechanical service tech arrived on time . Dennis wore booties and a mask. He was professional in every way and was very pleasant and thorough. The customer service rep, Jessica, was also very polite, thorough, and professional. Glad to do business with Custom Mechanical!

Part of the service should be to replace the filters in the units at the time of service. I was informed I would need to make a separate appointment for that. I would think that is something that should be arranged when the appointment is made and then it all can be done at one time.

The technician was very professional and did a very nice job insuring the units were operating efficiently.
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I had a late night problem with my air conditioner on Saturday night in my townhouse in Sea Colony. I called Custom Mechanical on Sunday morning and left a message. They promptly returned my call first thing on Monday and a technician was on site that morning. He called me from my townhouse (as I had returned home) around noon and explained exactly what happened and how he fixed it. He was very professional and answered all my questions. He took the time to explain to me in detail how the problem happened and what he did to fix it.

Kevin found the issue that was causing our electric bill to be so high. After he had left I informed him that the fan seemed to never cycle off prior to the service so he came back to check and ensure that everything is working properly. That’s great service. Thank you Kevin!

I have used Custom Mechanical for a few years now, and they really go above and beyond in their service. Recently Dan called to let me know he had de-winterized a house and let me know that some of the pipes from 1967 are getting corroded and it was about time to replace them. He did not try a hard sell, or even quote me a price, but just let me know it needed to be done. I really appreciate being treated like a human and not just another dollar sign to be swallowed by a company. Thank you Dan.

Then, because Dan was on site, he also let me know if the grass needed to be cut and generally the state of the property. This is WAY above and beyond what I expected. Custom Mechanical earned their five stars.

Once again , Custom Mechanical saved the day! Not only did they schedule me for service the same day I called with a crippled air conditioner, but I was very pleased with how well Dennis diagnosed and repaired the unit and explained the problem to me.

CM helped me out when I was in a pinch. Office staff was very understanding and helpful. Service tech was extremely thorough and helpful. Response time was better than I expected since there was a weather event happening. Thank you Custom Mechanical.

Very pleased with the yearly checkup for our heating system. Derek, MC technician, was polite, knowledgeable and thorough on his work. He explained the work that was done in great detail. Highly recommend.

Always exceptional customer service and I am confident that the technicians are knowlegeble and provide my equipment with the same service they would perform on their own. I am entitled to service through my condo with another company but it is worth it to me to pay for the additional contract with Custom Mechanical for the peace of mind.