Custom Mechanical

Company was excellent from the time we called. Gave them our address, they said they had it in there system under previous owners name. They changed everything on the phone. We asked about HVAC tune-up and they gave us options. We signed up for there service plan and will come out twice a year for a tune-up. There service person came 3 days later and explained the entire system to me.
I would highly recommend this company for your HVAC needs.

Had a new HVAC unit installed which needed maintenance called "custom mechanical" specifically asked for senior technician for this issue. An elderly gentleman showed up was there for hours then another person (manager) arrived to assist due to original techs inability to fix problem afterwards was charged additional for second guy over $500.00 because their "senior" tech could not resolve the problem and the issue was neither fixed but made worse. Called another company in Wilmington DE., not only did they fix my problem but it was at a much better and affordable rate than custom mechanical who did nothing but worsen the problem. Call handyman before them.

We have had Custom Mechanical service our place in Fenwick for 10 years. Their Field Engineers and Service Manager have been the most honest and responsive people we've dealt with in 15 years of Shore Home ownership. Highly recommend their services!

The time between my call and the appointment was super short. The technician who came was courteous and took the time to explain the issue so I could understand it. I have used Custom Mechanical for several years and never had any issues at all.

Kevin did a outstanding job with de-winterizing our condo considering the problem with the broken water meter. He has done work for us before and is very professional and knowledgeable. He explains everything he will be doing then makes sure there are no problems with the finished job. His customer service skills are outstanding.

Have been using Custom Mechanical for years. The HVAC installation that was done several years ago was done in an outstanding manor; responsive, professional and very neat. The annual maintenance has also been outstanding; responsive, on schedule and techs very knowledgeable and professional.

We depend on Custom Mechanical to keep our HVAC equipment operating perfectly all year and have done so for over 25 years. Their inspections are always done in time, complete with detailed report sent via email. If we do call for service, they respond promptly, techs are courteous and take time to explain details of what was done. Maybe the best HVAC insurance policy one can have at about $1 per day!

We have been with Custom for 5 years and have always had a good working relationship with them.
I would recommend the annual service contract they offer. Well worth the money.
Their service man Mike knows what he is doing.

BOB

The young men who came to my home to fix my heating unit and perform change of season adjustments were excellent. They arrived on time and worked continuously until everything was up and running. I am looking forward to a toasty, warm winter.

5 year old furnace, installed by Custom Mechanical in 2013.
Got home from work Monday 11/26/18... No heat, called Custom Mechanical. After Hours of Course, extra $$ but hey we need heat right?
$207 Service Call technician diagnosed a simple problem. Then heard him say.... "Sorry we don't have the part." Promised the parts department would get the information first thing in the morning. They called Tuesday afternoon, part has been ordered, we have set you up for Thursday to install the part...… oh yeah another $270 for a less than $50 part. I told them we could not wait till Thursday for heat..... I guess it doesn't matter why stock a few $50 parts so people can have heat in the cold?
I ordered the part online Monday evening myself, overnighted with FED EX.... Total Cost $68 a simple one screw installation. Heat running less than 24 hours No Thanks To Custom Mechanical. We are done with Custom Mechanical.