Custom Mechanical

From the moment they answered the phone through to the email follow up, Custom Mechanical was professional, helpful and transparent. They told me up front how much the initial visit would cost, what it included and when the tech would be there. There were no hidden costs or added on fees. The tech showed up in a professional, branded, well maintained van. He introduced himself, provided me with brochures, put shoe guards on and asked me a series of questions before getting started. I was very impressed. He figured out our problem in record time and our heat was back on within 2 hours from the time I first called. I would definitely recommend them and will continue to use their services.

I found the service from this company to be extremely subpar, and the company behavior to possibly be dishonest. My mother lost her husband, and then a couple of days later lost her heat. A part was ordered, and it was expensive - $900+. We waited days. When we heard nothing back we called them back only to find they had written down our number incorrectly, but they intended to call us to let us know that they ordered the wrong part. After a week of waiting we contacted another hvac company, who explained to us that the part Custom Mechanical ordered was not all necessary, and the problem was an electrical one. Not only did they order an unnecessary part, they also charged the credit card for $900+, which will now need to be cancelled. I understand this company has a good reputation, but in my experience the service was dreadful. Hopefully, this helps someone.

We have been using Custom Mechanical for over 3 years now. We purchased a new heat pump from them 2 years ago, after comparing many other vendors and units. We have always been pleased with Custom Mechanical and their twice a year maintenance. Their people are so thorough and very considerate of our pets and our home.

Great job by Custom Mechanical!

Sandra Wald

Amazing experience. I needed an electrician. He was able to come out the same day and fixed the problems the same day. They were not easy fixes I needed but the tech was very knowledgeable. The price was fair for the time spent. I know and wish everyone knew, I was paying for his years not his minutes. Sharp young tech, worked efficiently.

We had our summer preventative maintenance yesterday. Our technician, Josh, was very efficient and friendly. He updated us on our system status, filter supplies and next service. He was kind enough to show us how to program our thermostat, which we didn’t know was programmable. We have used CM for 15 years and their performance has been uniformly excellent.

Giving a huge shout-out for Custom Mechanical. I am remiss at timing since our work was done at the end of August. Living in an old house that is on the continual fixer upper list sometimes has it's challenges. We gave Custom and their plumbers a chance to SHINE!! Compete redo of all the plumbing and new bathroom was the challenge. Picture the worst crawl space for anyone over 12 years old and that's what they had to get in and out of. Don't know how many times they had to suit up and get under because I lost count. Just sayin!!!!
End result:
Awesome job, peace of mind and new plumbing with time frame that kept
us from any inconvenience.
KUDOS to Kenny and his helper Coty.
Would recommend them to anyone who needs work that they know is done right.
THANK YOU KENNY, you guys are great!

Chris checked the heating system in a very professional manner and changed our filters. He then inspected our two hot water systems which were a little difficult to get to. He explained everything to us and answered our questions. He reflects well on your company and we would be happy to see him on return visits.

Custom Mechanical staff helped us through the process of deciding & purchasing a new heat pump. They were professional and the work completed in a timely manner. The Sales representative was friendly and very knowledgeable. The installers were prompt and thorough, as well as innovative with removing and installing equipment in limited conditions. We are very pleased with Custom Mechanical and the American Standard Gold 17 System.

Our tech on a routine maintenance call found a problem with.our hot water heaters each having a leaky bladder. He explained the issue and the remedy and necessity of installing two new tank bladders. We approved the remedy and were pleased with his professionalism, explanation and timely replacement of the bad parts.

The service tech (Brett or Brent, I think) was excellent explaining the the overall process and what he was doing and looking for during his inspection. Hard working and professional the entire time. I will not hesitate to use this company because my experience with them.
I’m not one to write reviews but this company deserves it.