Custom Mechanical

I've used Custom Mechanical twice for AC system issues troubleshooting -- once in June 2017 and again in May 2018. In both instances I was impressed by the technicians' professionalism, efficiency, and technical knowledge. Each technician was able to clearly articulate the issues and their findings to me in understandable terms. I will continue to call upon Custom Mechanical for my HVAC system service provider needs and unequivocally highly recommend this firm.

Have used Custom Mechanical for over 15 years. We have always been pleased with the service. The technicians are knowledgeable and courteous and always call ahead to let you know they are on the way. We would highly recommend for anyone looking for a company to take care of their HVAC needs.

We did NOT have a previous appointment. Called on Sunday [11/10] to ascertain the possibilities for an appointment in the next two [2] days. All booked!, but CM said they would call back if there was a cancellation.
On Monday, Veteran's Day [11/11] we received call stating there was a cancellation and the Service Mechanic would be over between 12 and 3. In about an hour or so, we received another call, this time from the Service Mechanic [sorry I asked for his card and left it on the kitchen counter before journeying back to PA- -- possibly Stefan?] that he would be there in 10 minutes, earlier than anticipated.
Please check yesterday's service records for his name
as he deserves this accolade.
Not only was he more than prompt, he was extremely courteous, very friendly, took a special interest in his maintenance procedures and performances and did an overall outstanding job. My compliments to CM and to him! Rya Buckley Narrows Road, Fenwick Island, DE

I previously had a bad experience with a different business. Their service person touched bare wires to bare wires and caused additional problems. Had to order and wait for delivery of parts that he messed up......and he did it twice! Then they wanted me to buy a whole new unit from them and they would install it!!!! I would not buy anything from them! I am so happy, now, with Custom Mechanical. I bought a new unit from them, they installed it, and they service it twice a year for me. Their people are very professional, know what they are doing, always pleasant, and they do the job RIGHT!!! I could not be more pleased.

I recently contracted with Custom Mechanical for a maintenance agreement on my HVAC unit. Price was very competitive, they were very responsive to my inquiries, the tech showed up on time and was very professional. He did his work quickly, told us what we needed to know and was on his way with a minimum of mess and fuss. Could not he happier. Highly recommend CM to any of my friends and family.

An update for my fall HVAC maintenance. Easy to schedule, willing to work with my schedule, tech provided excellent notes on status of my system. Couldn’t be happier. Excellent company to work with.

Custom Mechanical exceeded my expectation. Derrick arrived within an hour of a phone call when my air conditioning stopped working on a 95* day. He was able to exchange a part to get it to work. Even after changing the part he stayed to make sure it was working and he still checked out other parts of the system. He also happily answered all of my questions about our particular system. Thank you!

Excellent service provided by Derrick, who quickly diagnosed the problem with my AC. He resolved the problem with the clogged AC drain pipe and made recommendations to avoid future issues. The charge for the service was very fair. I will definitely call Custom Mechanical the next time I have issues with my HVAC.

We were extremely pleased with the service provided by Custom Mechanical. Our technician, Mike, was punctual, thorough, and knowledgeable. He was also very patient in answering my numerous questions, and I felt like I learned a lot from him. We feel very fortunate to have selected Custom Mechanical to inspect and maintain our heating/ac system.

Robert Fuhrer,
Selbyville, DE

We have been customers for 17 years and have always been impressed with the competency and professionalism of their technicians. Their office and support staff are always friendly and helpful. This is a first class company!

Joe Conaway - the family reviewer for this service provider

Terrible experience! The tech was to be there between 1 and 5 didn’t show up until after 5:00. Checked pressure and Insisted, we needed a new system but refused to check for leaks in our current equipment. Asked him to go into the attic to check equipment up there. He said there is nothing much up there. When I asked the size of the unit, he didn’t know, said label was faded. My husband took a picture of the label. It is very clear. The next day a woman was supposed to come out and give a price, she was running late and said she would send the information. It has been 2 days, no info. AVOID THIS COMPANY!!! Had the leaks repaired by another company, unit is running great.