Poudre Valley Air

I just replaced my 21 year old Trane heat pump and 45 year old General Electric air handler. I had PVA install a new, more efficient Trane heat pump and matching air handler.
Caleb and Damian did a super job with the install. It was pretty much a direct replacement, but they were still here all day to make sure they got everything right. They were always double-checking each other.
They had to come back the next day after the electrician came and did the high voltage hookup.
Caleb and Damian did the start-up of the new system and everything worked as it should.
They were very courteous and helpful and answered all my questions.
Hopefully I will get 20 years out of this new Trane system.
I highly recommend Poudre Valley Air.

When our 33 year old furnace failed, PVAIR evaluated the repair/replace alternatives, and recommended replacement. They listened to our needs, recommended a particular unit, scheduled and completed the install quickly. Looks great, runs great. and received compliments from the county inspector.

We had a great experience with Poudre Valley Air again. They installed our AC four years ago and when our old water heater died the other day, Rock came out to give us an estimate. I also asked him about our ancient furnace that we’ve been worried about. He gave us quotes immediately and answered all our questions, got us on the schedule the next day, and Nathan and Seth came out, arrived on time, and were professional and efficient. By the end of the day we had both a new water heater and furnace thanks to their hard work. They know what they are doing and they are all super nice and helpful.

Communication and responsiveness has been absolutely terrible. I had a $21,000 HVAC system installed 6 months ago, the thermostat died, and I've received no communication from Poudre Valley Air. I have been the one having to keep on top of everything. The service manager I spoke to on my first call was extremely confrontational and rude as if I was being completely unreasonable checking on the availability of the part that was needed. They seemed very eager to take my money for the new system, however the service after the sale has been sorely lacking. I will certainly keep this in mind when it comes time to replace the HVAC system on the south side of my house.

Poudre Valley Air installed an ultra efficient recessed mini-split system throughout my home. Everything is mounted in the ceiling and is super sleek and clean. There is nothing exposed on the exterior walls of my house and there is no chunky box up high on the interior walls of my rooms. The system both heats and cools.

Jason designed it. His technical knowledge and ability to design and problem solve completely surpassed everyone else I spoke with. I got estimates from 3 other HVAC companies. When I asked them about the type of system Jason was suggesting, they didn't know what he was talking about. One thought they could maybe do something similar but their estimate was fully double Jason's estimate. No kidding.

There was a glitch with getting in all the parts in time (go figure, with Covid running strong) and I had an international tenant arriving soon. The staff of Poudre Valley absolutely bent over backwards trying to get this done for me. They called other hvac companies up and down the front range and were able to source the missing parts from them.

Wyatt and his crew did the install. They worked almost around the clock to get my job done in time because they knew I was in a serious pinch. Their work was outstanding. This was a huge, complicated job and when they left, it was so clean I almost couldn't tell contractors had been there.
Wyatt walked me through everything and taught how to best use and maintain my system.

The service I received from Poudre Valley Air was unmatched. In this day and age, service like this is dying. They took the time to understand me and get to know me and they gave me and my project what was needed. It was an absolute pleasure to work with PVA. I can't recommend them enough!

Original review: Amazing, professional, on time, and even covered ceiling repairs that had to be opened to install the A/C. This company kept us informed about everything and never changed the quote of the cost. There is a great credit card they offer for home improvements with zero percent interest. Drove 40 miles to install. Came out for installation within a week of calling for service. If I could give them more than 5 stars I would. Also, very cleanly and asked before they did anything that they thought would mess with the aesthetic of out home. Thank You Poudre Valley air!!!

5 months after installing air conditioning in our home. Poudre technicians found that during air conditioning install the duct work was not installed properly. Poudre charged us for install of a new motor on a 2017 furnace which was 500 dollars. Before that, they charged us for a switch and diagnosis which was 285 dollars. The owner did not stand by his technicians opinion and blamed our furnace which was luckily still under warranty. Included below is an email I sent that Poudre never responded to.

Email letter I sent to Carrie in Billing:
Hello,
I want to mention we tried disputing the bill. The furnace (2017 furnace) went out because of errors done in the duct work from install of air conditioning This was found in the evaluation by one of your technicians. Your boss called my husband back after a week of waiting plus calling your company approximately three times to speak with him. Your boss refused to stand by the technicians findings that were written down during evaluation (I can provide this to you if needed but it doesn’t seem to matter to your boss).

The reason I was not paying the bill was because I thought this was bad customer service for not standing by your technician and also telling my husband, “he (the tech) misspoke and has since been corrected”.

I will pay this bill but will not be doing business with Poudre ever again. I plan on telling everyone I meet interested in air conditioning and heat to not do business with Poudre.

I have received only two emails from Poudre asking for payment and one statement telling me I’m over due. If you have proof you’ve sent more. By all means please provide proof to support that. The voicemail Carrie left is incorrect. I have not been contacted multiple times. In fact, I was not contacted at all so I thought Poudre dropped the bill. To be insulted with, “We will send you to collections” is very wrong of your business when the furnace motor blew from duct work done incorrectly during air conditioning install. I will be going online and updating our review on your business as well so future customers can know how you treat people.

I will call Monday morning at 8am to settle this bill. I just wanted Poudre to know where the business went wrong to your technicians and customer. To top everything off Poudre made threats to send me to collections when in reality Poudre should be concerned with standing by their technicians findings and not just making money.

I truly feel blessed to have had such an awesome crew that completed the first part of our AC/Furnace installation. Caleb, Trey, Seth, Nathan, and Dustin were amazing. They were professional and did a great job working in a really tight attic space and snug living area. There’s a little work left to be done, a couple touch ups here and there as this was an odd retrofit but nothing I’m concerned about. I am so grateful that they stayed until the AC was totally hooked up, even though it meant a 14 hr day for them. I was also really surprised and grateful for how clean they worked. I’ve had other company crews out to the house before and had to spend most of the following day cleaning up. Not this time! A little bit of vacuuming here and wiping there but nothing compared to what I’ve had to do in the past with other companies.

I look forward to having them out again!! And I’d highly recommend calling and asking to speak with Jaysen, the solutions specialist that came out to the house and guided us through the whole process.

The furnace they installed is great, the price was great. I have used this company before and always been well pleased but was extremely displeased with our experience this time. The installer failed to connect the gas hose to the heater, resulting in venting gas straight into the house which was not discovered until the tenants returned several hours later to find house and yard filled with gas. As it was after hours we called for their 24/7 emergency service and were told that no one was available until the following morning. We had to put in an emergency call to Xcel Energy to come out at midnight and shut off the gas and diagnose the problem; the Xcel man was furious and said the house could have blown up. The following morning we called PVA to repair the problem, and I specified clearly that they were to contact me when they were on their way so that I, as the house owner, could be there. They did not do so, instead they arrived without warning to me or the tenants, fixed it and left without contacting me. I also asked a manager to call me to discuss the problem, and no one ever did.

Very professional! The sales person Andy was very knowledgeable and attentive towards special needs. I am very impressed with the service I received. The professional installation team, Nathan and Chris took extreme care in leaving my home In better condition than it was. Couldn’t tell they were even here. Highly recommend!

I was driving down Lemay and their driver was tailgating the car next to me. The driver moved over and started tailgating me. He was inches from my bumper.

I called and talked to Shelly, and he talked to the driver. The driver provided a different story all together. I respect they want to believe their employees but if I am going to spend my time calling to say your driver was aggressive, then it was an issue.