NexGen HVAC & Plumbing

Great company, but had problems
On initial install, they hired a 3rd party vendor to repair my roof, w/o my knowledge after install (had a small Leak). Roof guy intentionally broke one of r solar panels,
Getting it fixed after a year.

Also, paid for lifetime service, they show up w/o filters for svc, then hunt for some from warehouse

Good company, but a few issues. Love my product

Michael Melton arrived on time and was polite during the entire appointment. He was very knowledgeable and explained everything during the visit. He took pictures and shared everything with me. I will have him back to perform our regular service.

Michael and Noah, thank you so much for your hard work. You guys did an amazing job. We are so happy with the results. Our A/C and heater are working great! Also, thank you for your kindness and professionalism.

Noah and Michael were great help they came and serviced all three of my heaters. They were very knowledgeable about all the equipment and were done very fast. Both deserve a raise.

Noah from the Fontana branch did a very detailed and professional job. Very knowledgeable and explained many possible ways to improve my HVAC system. Highly recommend Noah!

Noah & Tim came out and were great! They checked everything out; took lots of pics and videos, were very informative, and answered all our questions. They came out quickly and were very chill and easy to talk to. Would definitely recommend these guys...

Michael Melton came out to help us with a mini-split unit that wasn't properly mounted and potentially leaking. He fixed it up quickly and gave us a ton of info to take care of our units and outline the things they could help with should we need their services. Very knowledgeable and professional.

I highly recommend NEXGEN as they were top notch in every aspect. I was quickly scheduled for a walk though with Zach as we discussed an entire HVAC replacement to replace the original (27 years old) that came with the house. Zach was on time, professional, courteous, and knowledgeable. He gave me options and explained the pros/cons of each. He sent Gustavo to my house the following day to ensure that the install I requested, could be performed. After Gustavo's walk through, we scheduled the install which was predicted to take 3 days. Gustavo's team was amazing! 3 days later, install complete. I was given a tour of the entire system to allow a self inspection. Gustavo handed me all of the installation/operator's manuals and went over them in detail. Final step was pairing my phone with the Ecobee thermostats that were also installed...took about 5 minutes. System performed flawlessly and I can't even describe how much better this system is than the old system (but based on age...I'm sure you get my point). Zach checked in with me regularly during the install to ensure things were going smoothly. Once complete, Zach scheduled his final walk though and debrief. NEXGEN hit it out of the park!!!!

I signed up for a membership with next gen not knowing what to expect. And to my surprise I will be a member for life. Jorge our technician will be coming to service my home from now on. He is very professional and understanding to our family. His supervisor is always willing to help out as well. Thank you next gen

He was very nice, not too pushy about other services provided. He did install a new thermostat has a “free gift”. (Although there was absolutely nothing wrong with my original thermostat.). He said it connected to my phone but yet no one in my house can figure out how to do this and we’re still trying to figure out how to use the unit itself. He did leave one of the cleaning brushes at my house, even though he told me what day he would come back to pick it up he never has…