NexGen HVAC & Plumbing

I liked how thorough and professional the technician was. He showed me pictures of all the problem areas and explained what he was doing to fix them. He also told me about my senior discount which really helped the price. I feel very secure knowing that I have someone who is going to keep my HVAC system running smoothly.

I am commenting on the skill and professionalism of the field manager Travis and plumbing expert Abraham that helped me. They are excellent at their job and found the source of the leak in my siding. They deserve 5/5 and are awesome. However, I am disappointed by their marketing ploy. I called nexgen based on the advertisement on their website " Free leak detection with repair" ad for $268 promotional offer expiring soon. I called them to confirm if it includes the price of repair and they said yes. However, I learned from the technicians who visited that this price did not include the repair cost. This I thought was very deceptive. I give them 1/5 stars to the company for this but 5/5 to the techs. So, my leak has been found thankfully but I cannot afford the expensive repair at this time. The two techs were very knowledgeable and experienced and didn't waste any time in getting to the source of the problem in detecting the leak.

Christian was very courteous and professional. He explained everything thoroughly as to what was wrong. He also explained ALL of my options from the least expensive to the most expensive and explained all of them to me. I was very impressed that he explained all my options and not just the most expensive like the other company I previously hired. Will call Next Gen from now on!!

The technician Brandon was very honest and upfront with the work that needed to be done on my mothers home. It was so nice to finally find a HVAC company that is completely honest with their customers and gave the best customer service. I definitely will recommend them to anyone needed AC / thermostat repairs. They don’t mess around

Met Johnny yesterday, he was really professional and we had a long discussion. He is very knowledgeable and never push you to buy. Really great service. Unfortunately I did not purchase the product because the price failed the bid. If I do not have financial issue then definitely get from Johnny.

I was super happy with this Company, I have a 19 bathrooms. More than a few rental homes. I have had alot of plumbing troubles over the years. I was quoted $88. The tech was working on clearing a clogged tub when I stopped by to check it out. 30 minutes later he called, all done. What's the total I asked?
He says $58, it was just the tub. ??? Really, did I hear wrong? I know who to call next time.

Manny came out to do a HVAC maintenance. He was very friendly and professional. He thoroughly explained my system and gave recommendations. He provided excellent customer service.

Next Gen answered my late night call and provided a couple different appointment times for the next day. The tech was in touch prior to arrival, advising of earlier availability, if I was was ready sooner. He was polite and prompt with his estimate. Although I didn’t use Next Gen this time, it was not for a lack of service.

Our shower drains were clogged, and Ramon came by and unclogged them for us. He also went through and checked the pipes with me, explaining all the details I wanted to know. Ramon also made an appointment with me to talk about our water heater since I asked how much it is to replace our old water heater tank. NexGen has always sent be an amazing technician for my need. 100% recommended!

My technician Roger showed up on time and tried to do everything he could to service my unit. I am not able to have the compressor replaced at this time. This company was so amazing and compassionate. I would recommend them to everyone who needs service!