Sanborn's Air Conditioning & Heating

When I called Sanborns in regards to my house not staying cool at a low temp they sent their technician Jerrod out the next day and he was extremely polite, respectful, professional and helpful. He answered all my questions and concerns

I am not sure how many star should I assign my review. So I am going to assign 2 right now. Here is why..

I am very unhappy overall. I want to emphasize that my review should not reflect on the technicians... Neither Derek who came last November 28 to fix the leak nor Ken who came on November 3 to do the bi-annual service is at fault.

In October 2016, I wanted to save money on my electrical bill so I decided to replace my 26 years old Carrier HVAC system with a new Trane HVAC system. In addition, I opted for new ducting and upgraded roof/attic insulation. So in essence, my electrical bill in the winter and summer should be much lower compared to my electrical bill in the past. But that is not happening at all...instead... there are months that my new electrical bill is much higher than my electrical bill a year or two ago. My monthly electrical bill goes lower than $300 only when I turn off the thermostat about 2x a week. At one point in the summer, I turned it off completely for a week as it was getting expensive to run the darn thing but I was forced to turn it back on because I can't stand the heat anymore.

On November 3, 2017, I mentioned to Ken that I heard a loud noise from the outside unit when it comes on and electrical bill issues. I told him that my monthly electrical bill is not getting any lower (as I expected with a new HVAC system), instead it is getting higher. He said he would look into it. And he later told me that they have to send someone else to fix the air leak emanating from behind the Trane equipment installed in the closet as he could not get into the back of the equipment. I was under the impression that the repair could be done in an hour or two. However, he explained that they have to take down the equipment out of the closet and re-install it again to fix the leak. So I would need to allow the technicians more time, possibly an entire day. So in short, I scheduled November 28 for the technician(s) to do the repair.

Unfortunately, on November 28, Derek could not repair the air leak issue either because he could not get into the back of the equipment. He again explained and stated the same thing that Ken did on November 3, which in order for their technician to fix the air leak, they have to remove the equipment from the closet and reinstall it. Derek also said that they have to remove the Freon from the outside equipment and put it back when they are done fixing the equipment. I asked Derek if the loud bang noise (from inside the closet) I heard in October 2016, has something to do with the issue. I also told him that I mentioned the closet noise to Nate in October 2016. He said, he does not know, and further explained that the equipment would have to be re-installed correctly.

I am presuming that the technician's report assigned to a particular job... is read by someone in the office? If so, whoever is reading the report may have completely missed the November 3rd report of Ken. I am upset because now I have to wait until December 6 for the equipment to be repaired... or re-installed.

Honestly, if someone read the November 3rd report, then I do not have to wait for another week. Here are my thoughts of what is happening.... 1) the scheduler or supervisor of the company goof big time, or 2) the scheduler or supervisor did not know the actual issue and did not read the report of the technician on November 3rd, or 3) the company could not care less about the customer's time and concerns.

Time is money. I am not sure about the policy of the company and it is not my business. But having worked before..... I am presuming that management would not want to keep on sending people on the same job every 2-3 weeks? I hope not...

My A/C was due for its' spring service but decided to quit working before I called to have it serviced. It seemed to be possessed as it would come on and off without regard to the thermostat temperature. Ken checked it all out (naturally it was working fine when he came) and said everything looked ok but if it acted up again it might be the thermostat.
It worked fine for two days and then started the erratic on and off again. We were gone
for the weekend and my son said it worked ok. When we came home it quit again. I bought a new thermostat and installed it. Still no go. I called Sanborns again and Pete was scheduled to come out asap. Ken was great and did his job well. This is not a criticism of him or Sanborns AC. When dealing with "gremlins" it is difficult.

I had a clogged condensation line, I wasn't sure since I could see some water dripping outside, but apparently is should have been more of a small stream. After clearing the line, the repairman took the time to show my sons the indoor unit and explain exactly what the condensation does and how to take care of it a couple times per year; what to try if it clogs again, so they could help handle it. I am very appreciative for the advice he gave them.

I have been a customer for over 5 years. I always get good service when Sanborn's Air Conditioning sends technicians for routine maintenance. Highly recommend Sanborn's Air Conditioning to my friends and family.

Pete was very kind and explained everything that he was going to do when he arrived. I had a small twig that was hung up on the electrical wires so I asked him if he could get it down and his response was yes I'll get my ladder and go on the roof which he did. That was not part of his job but I really appreciated it.

Technician and installation went well. But come inspection by the county we did not pass inspection. My husband called they set up appt to fix what they didn't do correctly the first time. than called a second time to let him know there was an earlier appt. my husband said great....than they don't show up cause my husband didn't have his cell phone on when they called that morning of service!!!! Really how many times do you need to call and verify. So next morning appt. a week from today. Funny when it comes to install and sign contracts they are here on time or work around you. Come time to fix there errors well we only have this date available! Really?

Today words are so cheap, but Sanborn just proved they mean what they say. Their master tech Jerrod could've stopped after getting my AC cold again. Instead he pulled out the meters, yanked the panels and did what a true professional does, finish. This is even when most customers wouldn't know there was more to inspect or test. Too bad you don't do cars. -yui shin former owner of a copier dealership

Jerrod was able to come out quickly to evaluate the existing units at the house we just purchased and give us amazing details to help us decide to repair versus replace.

As always Jerrod (and Sanborn's) was excellent; Professional, courteous knowledgeable, and aware during this pandemic times we are in.

I won't use anyone else.