Sierra Pacific Home & Comfort, Inc.

I am disappointed in the manner they sent a man to our house that wasn't qualified. We had to wait 3 more weeks, then it rained and we had to wait an additional 3 weeks for the service. You would think that since it was their error in the first place we would have priority in scheduling, we didn't.

We have a contract with Sierra Pacific to keep our hvac maintenance up to date as well as our swimming pool solar. We pay a nominal fee to have regular appointments and feel they have been honest and fair with us. Our hvac system is older and it was time for a capacitor to be replaced, the workman was honest and said we could probably get at least 6 months out of it- if not more, but that the problem did exist. There was no hard sale or emergency- just matter of fact and we chose to wait until right before winter and then got it taken care of. With our maintenance we also get a discount and the prices are fair.

I used Sierra Pacific’s services for my solar pool heater install. I couldn’t be happier with my decision. It all started with Gene and older gentleman who was extremely knowledgeable and hillarious to boot. I had to wait a few weeks for the install but I’m glad I did. Dan A., Joshua F. And Dylan C. Got here on time, and worked tirelessly for 2 days to get my solar up. They left the place immaculate, matching the paint of my house and even blowing the walkways. Great experience. I’m more than happy to submit this review. Thanks guys!

-Jason M.

Sierra Pacific has installed both my Lennox heating & air system (2014) and my new AO Smith water heater (2019). I purchased both through the Costco program. Their people are knowledgeable and courteous. And, when I had an issue with my new water heater, their team responded quickly, placing customer service above all else. I am very thankful for their after sale support.

Sierra Pacific HVAC installation team ( Chris, Juan and Wes) went above and beyond to take care of us in the new HVAC system.

My technicians Juan Maldonado, Chris Laptrop and Nick Fernandez were extremely helpful and professional. Their work was neat and precise. Great people to work with. Highly recommended

I bought a new package unit from Sierra Pacific last month. The sales professional and install team were incredibly professional, on time, and great at communicating throughout the process. This week during a heat wave, the cooling feature went out. The Sierra team had David from their service team out to my house within 10 hours of receiving my voicemail, and he quickly fixed the issue.

Very appreciative of their excellent customer service.

This company was done by referral through Costco. From the quote to the final inspection sierra pacific were very professional and did an excellent job communicating with us. They were always on time and responsive to our questions and concerns. The first day they removed the old heating unit from the attic and ac unit. They made sure we had a heater after the first day. The unit is so much quieter and effective. We love the new system because it keeps us warm all day and night and be barely know is is running. Getting 15% back from Costco is also a nice reward for us. Highly recommend this company especially through Costco.

I saw the Sierra Pacific company tag inside my solar pool water heater which suggested calling them for service. Best decision for home-related services ever. Colton came out a couple times and is awesome. I am so glad I asked him about other things that they did since he provided exemplary service.

It's been a couple months and we now have them installing solar panels. Dealing with Blake, Mike, and Naomi to get the ball rolling has been painless. Sierra Pacific sent Eddy and Milton out to upgrade the breakers and their attention to detail and their professionalism is amazing.

I highly recommend Sierra Pacific and will continue using their services. These teams that we have interacted with have set the bar really high. They have answered all my questions, worked with my schedule, and have demonstrated respect for my property when working on it.

Water heater needed to be restarted and had to be cleaned first.... Other guys told me I needed to replace the thermopile or the controller but Technician Andy tried trouble shooting first. He was very professional and attentive to detail. After cleaning out the inside and testing everything for proper voltage, he was able to get it restarted and it has been running perfectly ever since. The price was quite reasonable, about the same as some handymen, except that he is a certified repair technician and has all the right tools. He also unkinked the gas line coming into the furnace to help improve the gas flow. Small details are important to me too. I'm quite happy with Sierra Pacific and plan to use them for all my plumbing, heating and air-conditioning needs. Also the specialist who took my call for a service appointment was surprisingly understanding and tried to help me submit information a few days in advance of my scheduled appointment to the service team (to help expedite the process of getting our hot water back).