Family Plumbing Heating & Air

I Can't say enough good things about Family Plumbing Heating & Air . They were recommended by two co-workers who both had excellent experiences with the

Matt was our tech and he was nothing short of outstanding. We purchased the membership which was very reasonable and includes cleaning, maintenance, inspection, and air filters.

Matt took the time to explain how the heating and cooling systems work and provided an assessment of their current condition. He worked on our system for about 3 1/2 hours.

My expectations were exceeded in every way. Highly recommended!!!

Our water heater went out on Thursday. I called Family Plumbing Heating & Air that afternoon for an estimate and time frame to replace our unit. They gave me all the details, brand, price, equipment, time frame, warranty etc. I said I would call back after getting two more estimates.
After getting other estimates , Family Plumbing was right in the ballpark and time-frame for installation. Installation was to be the next day.
On Friday morning Darrel showed up on time and ready to go. He went about the task of removing the old bad unit and getting the new plumbing ready for the new water heater. He picked up the new water heater and installed it with efficiency. Family Plumbing also saw too it that new equipment was installed to meet the latest city building codes. After completing the installation Darrell cleaned up everything and hauled it away. He tested the system and it worked perfectly. He explained how this new water heater worked and how to take care of the system. He gave me a few pointers I wasn't aware of. I've used Family Plumbing before for other drain cleaning work and I've found that they do an excellent job at competitive prices. All of the employees were helpful and easy to work with. Only when your water heater is broke do you realize how much you use it. I'll call them for additional work when and if needed. Give them a call if you need plumbing work.

We called Family Plumbing to fix a couple of problems we were having with our bathroom plumbing. They sent one of their plumbers. He was prompt and courteous. He did a few things and the problem seemed to be fixed. However, the next day we discovered that it was not fixed. We were very disappointed as the situation was not tolerable. We thought we might call a different plumbing company to look at it. However, I called Family Plumbing again and talked with Dino. He assured me that they would be able to find the cause of the problem and fix it. They sent Darrell B. He was very pleasant and more importantly he was experienced and thorough. Again, the cause of the problem was very hard to diagnose. He tried many procedures but was really having difficulty. He was determined to solve the mysterious cause. He spent a lot of time working on it. Finally, he found it! Everyone was very happy. Darrell B. was the perfect repair person for us. He was courteous, professional, and friendly through the entire process. We are glad that we decided to give Family Plumbing a second chance.

We are extremely happy that Family Plumbing sent Darrell Brown to help us with our hot water issue. He was courteous, knowledgeable and patient enough to determine what the real issue was. Not just a guess or a speculation, but really took the time to address our unique situation. We will not hesitate to contact Family Plumbing, and Darrell, for future needs.

We have used Family Plumbing for all our Plumbing needs. Darrell was very nice. He explained in detail what was going on with our water heater. He fixed it in no time. Thank you Darrell!!! Highly recommend Family Plumbing Heating & Air!

We had Family Plumbing Heating & Air as our GoTo service provider for over 9 years. They installed our air conditioning unit in 2010. They had the best bid and actually got back to us quickly and followed up. Only one of the other two bids requested actually came through and it was in an e-mail with no additional follow up. They recently came out to check why our heater furnace wasn’t coming on consistently. We had installed a NEST thermostat and thought that was the problem. Even a NEST tech came out and said our furnace was fine. But Julio from Family PH& A came out and diagnosed the real problem. The furnace wasn’t fine. So I was able to get the warranty company to come out and fix the furnace ( it was still under warranty). The warranty company tech identified the exact prob. as Julio.
They also installed a new sink and vanity for our new home which looks great. It’s hard to put a price on integrity but Family Plumbing Heating & Air is priceless. We will always use them and refer them to friends and family.

We called for a shower leak on Friday afternoon thinking they'd send out a tech Monday or Tuesday. They sent one out on Saturday morning! Unbelievable service!!! The tech Darrell was extremely knowledgeable, friendly, and worked quickly to solve the problem. No upsell or worst case scenario with this company! It's the second time we've had to call a plumber for our house, and they're the only one I'm going to call the next time we have an issue.

Today, being Super Bowl Sunday, I felt terrible having to call for service, a clogged drain. Daryl was dispatched and arrived five minutes before expected. He was so kind, knowledgeable, n took time to explain everything in lay peoples terminology. Had used Family previously for a shower issue n that technician was high quality as well. Daryl, today, was just amazing, persevered n fixed the problem. Just the best!! Highly recommend Family plumbing, without hesitation.

Matt saved the day twice in two weeks! First our water heater, then our furnace. Very professional and knowledgeable, he was able to resolve all of our issues the first time for a reasonable cost. Family Plumbing will now be our plumbing and HVAC company of choice!

Darrell from Family Plumbing. He was awsome! Hubby broke the outside water faucet earlier on today. Had to turn the water off to the house. Darrell had it fixed in no time. He put smiles on our faces! Oh, Did I mention how nice he is. Really people, if you are looking for a great plumbing company and great prices you cannot go wrong with Family Plumbing in Murietta. This is our 2nd time, we got the number from our neighbor, I passed it to my other neighbor and we are all Happy Customers.
Thank you Darrell