Moore Mechanical Heating & Air Conditioning​

Jesse was punctual, courteous and patient. He made sure I understood my options. I appreciated the fact they offer several different ongoing maintenance agreements. It was easy to set up and schedule an appointment and I appreciated the fact they sent the technician's photo before he showed up. Prior to them showing up they sent several confirmations and reminders.

We’ve been using Moore Mechanical for several years and wouldn’t trust any other company. We’ve had bad experiences in the past with other companies and learned our lesson. We purchase their maintenance plan which has 2 yearly visits and it’s been really great keeping our units working. Always professional and great quality work.

Overall they provided a very good product and service at a fair price. I was pleasantly surprised when they contacted me to say I had a free inspection due to my recently installed split system, something I was not aware of but was apparently included with the purchase of the original install. I agreed and a date was set. I was told the technician would arrive between 8 and 12 that morning, and I would receive a notice when the technician was on the way. I waited all morning, no notice, and no technician. Finally he arrived mid afternoon, I did not receive a text nor a phone call alerting me that he was on the way. He did his job and left. He seemed thorough and professional. Before he left I asked if he needed me to sign anything. He said "No". So, I signed nothing in regard to his visit.

I did not score 5 stars for the following reason; At the end of the day I checked my email account and found an email posted that afternoon from Moore Mechanical saying the technician was on his way. Unlike some people who have their noses stuck in a device all day 24/7, I do not. I have better things to do other than constantly monitor my computer for emails. I check emails first thing in the morning, and again after dinner. I go about my day doing more productive things. In this case I was expecting a telephone call alerting me the technician was on his way, not an email notice. So, in that regard there was a breakdown in communication as to when the technician was going to show up.

Last; Moore Mechanical sent me an invoice by email as a result of this inspection visit. It showed a $179.00 service was performed for free. Okay! At least I received in writing that I owed nothing for this inspection. The invoice included more than one page of legalese describing contractor's licensing laws, and language stating that I understand these laws and inspected the technicians work at the conclusion of his visit. The form said I agree the technician did all service and repairs in a correct and professional manner. I then see what appears to be my signature at the bottom of these documents, dated the same day as the inspection.

For the record I did not sign that form. It appears to be an electronic signature transposed from some other document I may have previously signed years ago back when I first purchased the install. I don't necessarily disagree with anything stated in the recent invoice documents, but I did not sign anything for the technician, nor on line, as part of this free service offered by Moore Mechanical.

I'm not saying that I don't appreciate the free follow up inspection to their equipment and work... I Do! What I'm saying is 'that is not my signature' on their invoice. I did not watch the technician every minute as he went about doing his task. He spent about a half hour, inside and out, doing whatever he was doing. For all I know he could have been eating his lunch. I had faith he was doing what he was supposed to do, but did not watch him do it.

I will definitely use, and recommend Moore Mechanical in the future. I feel they are a good company, and did a good install of a good product for me. I do suggest to them they use a different notification system to alert customers the technician is on the way, and to acquire a real customer signature at the time of service when documents need to be signed.

Shawn was on time and thorough with work that needed to be done. Gave a fair estimate of proposed work needed because of how poorly builders installed our furnace. Appreciated the guidance with best practices for filter maintenance.

Kevin was a pleasure to work with. He is available to reach, prompt, professional, educated on all the various options, consults well, adheres to mask requests, wears the shoe covers when coming indoors. This is our third time working with Kevin and he nailed it each time!

My first experience with this company in 2017 was great, and at the time I would have recommended them to anybody. They came out again this year, however, and things didn’t go as well. I had purchased their service agreement, where they come out twice a year to service the AC and furnace unit. It was working flawlessly, and when the tech came out for the annual service he found a capacitor on the blower motor that was outside of specs. I recognize capacitors can degrade over time, so I had him replace it. I was happy with the cost of the service agreement and the cost of the repair. The prices were competitive.

The technician completed the work, but about three hours after he left the blower motor stopped working. Keep in mind it worked flawlessly before he changed the capacitor. That was on a Friday, so on Monday I called them back and the same tech responded that same day. He acknowledged the motor was working slower than normal and he had to reset it (whatever that means), but on the invoice he indicated there was no problem found and the company charged a $69 "trip fee."

In my book, that should have been warranty work with no extra charge. I don’t shop around for the cheapest rate, but I want honest work for a fair price. It’s unbelievable they would charge a trip fee to fix something that was likely caused by their technician. I paid the fee, but for $69 they just lost a customer.

Rick showed up early, took proper social distancing precautions and was extremely professional. He was honest, quick to diagnose and explained things throughly and clearly. I appreciated him also showing me the parts that were swapped out and didn’t try to pitch me an entire new unit. I would highly recommend Moore Mechanical and our service tech Rick!

Joseph did a thorough and efficient maintenance check on HVAC system. Employees are very personable and offer explanations for keeping up with maintenance. Thank you.

Moore Mechanical still remains my family’s premiere AC contractor. Ulises was quick to diagnose our issue and was a complete gentleman while in our home. Moore Mechanical has been to our house a couple time for service and once for a complete duct replacement, and we have had nothing but the best experience every time they come out.

These guys are awesome. They put in our new furnace back in 2011. They came out today just for maintenance and an air purifier upgrade.
The pricing is fair and Jesse was honest, upfront, polite and got along quite well with my husky.
If you want quality work, call them.

Just as an aside, the city permit inspector whom signed off on the new furnace asked who did the work. He said and I quote “Moore is definitely one of the best outfits. They do good work.”

Call them, you will not be disappointed, misled or overpriced. They offer good service for a fair price.