Moore Mechanical Heating & Air Conditioning​

Despite MY written description (and photos) of our Carrier HVAC leak - where I actually identified the 'what and where' - Moore Mechanical still charged us a $125 "diagnostic fee". Not a remote diagnostic...and not an on-site diagnosis for that matter, because I found it for them. So they came out to replace a PVC vent pipe that they had installed poorly (why else would it leak in 3 years?) - it wasn't even under pressure! So much for their 10-year parts and 5-year labor warranty. What good was it? I suppose they at least showed me the 'why' - their pipe union came apart and leaked!

This latest leak caused significant rust in our HVAC system. Moore's repair should have removed (or treated) the rust - they didn't even touch it! Our relatively new HVAC system - with new insulated/microbe-resistant ducting - now smells like rusted metal each time the blower comes on.

While this company has competitive installation prices, their maintenance and repair fees are far too high. Worse, their workmanship is not what they claim. It's been a hassle working with this company where their motto is "Service the Way It Used to Be."

We've now had two significant leaks in our 'top-of-the-line' Carrier HVAC system in three years. I've repaired the first one (after the CEO 'OK'd' my re-piping plan. I pity people who don't have the time, skills or tools to make these repairs - because you'll pay too much (of course, so did I)...and still wonder about the results.

Joseph did a fantastic job, thoroughly checking our heating system and took temperature readings throughout the house to make sure our system was getting heat throughout the house.

Nate was awesome! Professional and well knowledge!

I really wanted to write a 5 star review, but this isn't that review. Suffice to say there was plenty of reason to see why some have truly great experiences with Moore. A lot of ours fell into that. That said, communication - particularly once the main install part of our work was done - was beyond abysmal. I was left with a impression of people that have great smiles and do great work, but are not dependable. If it isn't the big commitment, it would seem to be noise and fall off the radar.

Super nutshell version: Great people, probably all well intended, but communication before the install was "OK", and communication post install - including for commitments made but not yet completed - is essentially non-existent. The install portion of our overall work was rock solid subject to one significant communication issue. If you asked us on the last installation day our rating, it would have been 5 stars. It dropped to three based on what didn't happen from then on (non-install work is part of the equation, promises to follow up and then is most of the rest).

Synopsis version:
The Pros:
The people are all great. Extremely friendly - literally every one of them.
The installation work was tidy, done on time, and they cleaned up afterward.

The Cons:
The Consult we received seemed good at the time, but was functionally never finished. It was supposed to provide a list of specific recommendations and a quote to address them and was due to be received "in 2-3 days". We're approaching 2 months and, with multiple follow ups on our part, don't have it and do not expect to ever receive it.
We had an expected issue with line of sight to one of the ductless heads for the new heat pump. No knock at face value, but the issue was substantially worse than expected, and the communication around that was essentially non-existent. Instead of "You have to hold the remote up high", it became "You have to hold it up high while on the top of a ladder." We had a solution planned that solved both cases, so this didn't have to be a big deal. Unfortunately, there was no indication that it had went from "Important to do" to "System is functionally unusable until you do it" without so much as a word spoken about it. It's solved, but it was one of several communication misses. I discovered it when I went to turn on the unit in there and had to go fish a tall step ladder out to do it.
We followed up on both of the above cons about two weeks post install. I received a response that varied between what amounts to "Your fault not ours" (my words, not theirs, but that's what it amounted to) and "I'll have to look into that since we don't do that kind of work anymore" (the kind of work they were late estimating for us). We provided requested feedback a few weeks after that and got an email from Steve Moore the next morning saying he thought there was still room for communication. OK, I responded indicating that I wasn't sure whether there was anything to discuss if they didn't do the work anymore and the other issue we had already resolved, but that open to that if he thought it would be a productive use of both our time, and provided two time windows I could be available. No reply. I followed up again a week later to see if he was still interested in that chat - again, no reply. I guess he wasn't... ;)

The Neutral:
The jury is still out on the design. The most core item being addressed seems to be doing great. The question mark is elsewhere and is based on things I've learned since the install. I don't pretend to be an expert and knowing for sure will take both more information and some time, so don't treat that one as good or bad - just unknown)

Moore Mechanical provides expert outstanding service. They are knowledgeable and efficient. The technician was polite, friendly, adhered carefully to social distancing guidelines, arrived on time, and provided advanced information including his identification picture prior to arrival. These folks are uber-professionals, we highly recommend this company for installation and maintenance of heating and a/c systems.

AC unit stopped working so I called Moore Mechanical to determine what was wrong. Jesse their technician very quickly identified the problem and advised me of the problem and the cost to make the repairs. He had all the parts and got right on it. A few minutes later we were up and running. He continued to check the unit and recommended one more change which he told me up front the cost and added another part. Great skilled technician very friendly too. Happy Customer ⭐️⭐️⭐️⭐️⭐️

Keith was very professional and kind. Helped fix and explain every step. I would highly recommend Moore for a/c repairs

Checked all the boxes. A)C broke. Called and spoke with a real person. Professional and friendly - next day service. Tech arrived early in the window. Problem was diagnosed and fixed. Highly recommended.

The technician was clearly knowledgeable. He was thorough and when he found the issue, he did an excellent job of explaining why it was the issue and showed confirmation the component was bad. He repaired it right away, which means he was stocked.

It took over 2 weeks before they were able to come out because they are so busy but I'm very happy with the end result.

Moore Mechanical has installed 3 split systems for us and they perform annual maintenance on our equipment. They are easy to work with, professional and reliable. I am very happy with their service.