Moore Mechanical Heating & Air Conditioning​

Buyer Beware. (This pertains to an older house in Berkeley.) They put in an undersized heat pump heating/cooling system. Subsequent load calculations (unfortunately not done beforehand by Moore -- it's not required in Berkeley unlike other towns like Piedmont, but it should be -- I had to pay someone else to do it), call for a system in the range of 55K+ BTU. And they replaced a 78K BTU gas furnace. But they installed a 38K BTU heat pump.

They tried, and are still trying, to sell me an additional resistance "heat strip" to supplement the system. But that would have caused high electricity bills. Instead, there are higher BTU heat pumps that would have done the job without having to resort to outdated and expensive resistance heating.

When confronted they said that they put in the biggest heat pump of that brand which was not true, and irrelevant because I didn't ask for a particular brand. They chose it.

They also left a potential lethal situation in the electrical panel: wrong brand and size of breaker. The city inspector told me to immediately stop using the heater (in the winter) until it could be corrected. Moore had to have a separate electrician, employed outside the company, to correct the situation. Even there he changed the breaker but not the fuses at the outside unit, so had to be changed by someone else before the city inspector would sign off.

They also ran bigger ducting to a room that I asked for more heating in but didn't enlarge the existing or add a new register so the impact was nil.

Also, the day of installation the rep tried to get me to up-size my electrical panel for several thousand dollars. I didn't and they made the existing one work.

Seems to be a tactic of some electricians, PV installers and this HVAC company that is unneeded and expensive, and perhaps makes it easier for them in that they don't need to re-arrange the circuits to fit the new one, in some cases. The homeowner can't be expected to know all this stuff about load calcs, etc. The HVAC company needs to provide this. I had to educate myself after finding the system took 3-4 hours to go from 62 to 67 degrees. It also freezes up in temps as high as 50 deg. outside.

Buyer beware.
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Now, heat pump not defrosting, but they can't get to it for at least two weeks.
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And their records are so bad that they think this job was a water heater. I just called and made another appt so they know what it is.

Luis Boyzo and his crew were terrific. They did a fantastic job installing a new Mitsubishi mini split heat pump for us in our in-law unit. The job had a challenging conduit run to get from the main panel to the unit. I can't recommend them enough.

We had a great experience with Moore Mechanical. They definitely tried to do everything possible to get our furnace repaired as soon as they could.
Jesse the service person is an expert and diagnosed the problem quickly. The part had to be ordered but as soon as it came in it was sent out to a technician who came to my house immediately installed the part. I can’t say enough great things about this company.

Jesse always does an amazing job! He’s always right on time, if not early.. Professional & communicative. Knowledgeable and friendly. We always feel that he is looking out for our best interest! Thank you Jesse!

Moore Mechanical's entire staff was prompt, polite, professional, and efficient. Our 30-year old heater failed on Friday night during a recent cold wave. I called Saturday morning and a member arrived within two hours to help us decide what we needed. There was no pressure to purchase more than we needed. We purchased a new heater, coil, and air conditioning unit on Saturday, called to schedule installation on Monday, and the work was completed in one day the following Wednesday. The final price was exactly as quoted. Everyone was very professional and followed all Covid and cleanliness protocols. I especially like their alert and tracking system which sends you a text of the technician's name, confirms their arrival time, and allows you to actually track their arrival in real time. The entire experience was seamless.

Ulises was knowledgeable and very thorough to ensure everything was completed correctly.

Keith was helpful and professional. He quickly diagnosed the problem and gave me options for the solution. I would will use them again for issues with my HVAC.

Tim was great to work with. He is as very thorough and polite.

Joseph was on time, adjusted fuel line pressure and changed filter. Haven’t had any problems since.

Keith did a great job, very knowledgeable and easy to understand.