Rowland Air

From the time I inquire from a representative at Costco till the time they are done with their work was a great experience. My wife and myself was just going to grab few items in Costco when I inquire with ROWLAND’s , next was a visit to check our existing unit, Eric came in and explained thoroughly everything to us. The problem with our existing AC, our options, financing etc. We were convinced and ready to have Rowland do the job to say least after the first visit. It was a big job, as a home owner you have all the worries how they going to go about the work process. When the day arrive to work they make it look so easy: Jeff, Nick, Curtis, Rafa and Ismael. Everyone work in- sync, everyone knows their part of the process. They even encourage us to ask question if we have any. Rowland has a high standard when it comes to Air Conditioning and Heating a true professional.

We had an AC unit installed with Rowland Air. We saw how effectively and efficiently Curtis, David, Isaias, and Fredo worked! They were great! Curtis and David communicated everything being done throughout the whole installation process. All four workers were highly efficient and worked great as a team!they hit all the key skills as professionals and not to mention are extremely NICE people!! So happy with their work!
Also, thanks to Ron who was available and happy to help with any questions we had at any time!
Thanks guys!!

After working with Richard about what unit we needed he set us up for the right size of A/C unit and heating, and the details of the installation. He was there with any questions once the unit was installed, which only took a part of the morning with his team. They also covered things like checking the ducting up in the addict and making sure the vents were working as well as making sure everything was installed correctly, they even double checked the coolant levels for the A/C unit so we don't have to bring them out twice during the summer.
Great job for beginning to end.
Thanks everyone for the hard work and in a timely manner.

Called 8 weeks ago for my annual a/c units tuneup that Rowland sold us (3 ton and 4 ton) over $10,000. We had an appt for wed may 16th. Today at 11;00 am, Cindy calls and tells me their tech is in a leave of absence and they can schedule us for Aug 3. She tells me there is no one else who can step in and service us. We called Comfort Aire and they were happy to take our call and schedule us for this Wednesday. Please be warned this company isn’t operating correctly. Beware if you schedule service or buy units from them.

They made my investment feel good, the tech’s were courteous and well mannered and kept the work space clean. When they left it was like they were never here, great crew I highly recommend them also the a/c and heater work great. Thank you much.

I prepaid for preventative maintenance a year in advance and booked an appointment two months before the service date. They confirmed the appointment the day before the service date, only to cancel on the day of and push it to two months later. They once again confirmed that later appointment the day before, and again, they canceled on the day of service and wanted to push it two months later, which is the end of summer and defeats the whole point. They wasted a whole day twice, both of which they confirmed. I asked for a refund and they refused! Thieves and crooks. I spoke to another person who uses them and they had the same experience.

Over priced! Plus, I was never told about some stupid permit, before the installment, that they want me to pay for. To pay over $16k for a new HVAC, I was told ALL permits are included. I was NEVER TOLD about this and this iPermit company is bullying me about having them do this test and to pay them $350. My Rowland salesman was shady and I wished I never dealt with this company! DO NOT USE THIS COMPANY! Find another company to install your new AC. BUYER BEWARE!! THEY ARE SHADY!!

We had our HVAC replaced (A/C, Furnace, ducting) by Rowland Air near the end of March 2023 (via Costco), and the experience from the initial consultation through post-install services have been 1st class.

Ron Moodie was our sales consultant and we knew we had our guy even before going through the same process with 2 other companies. He was thorough, thoughtful and insightful well beyond Rowland's competitors.

The installation was carried out by Ishmael (spelling might be off) and his crew of 4 to 5 over 2 days and the process was planned and executed seamlessly. They were on time each morning, did their best to cover-up our furniture from debris (from the ductwork in our attic and cutting out new vents), and cleaned up after themselves. Most importantly, they were courteous and always made the effort to explain what they were about to do and answer all of our questions.

Lastly, Rowland's front office team (starting with Lindsay) have always responded quickly and professionally to our inquiries / questions, whether it was by email or phone. It was comforting to know all phone conversations are recorded as well. This level of best practices by an SMB is often difficult to find, and is also why I hope to maintain a long working relationship with Rowland Air.

Amazing Service! Quick, professional - extremely happy with Rowland Air Eric Heymann, Curtis, Isiais, David, Nick, Derek, Jeff, Robert and Rafa were wonderful - professional, knowledgeable - left everything clean and put back with care. I highly recommend Rowland for all your heating and air needs.
Linda Carroll

Roland Air replaced my complete heating and AC system! Eric the over seer of the job was amazing he was on top of the job! Eric was in communication with me even through the battle of them HOA and was very professional! It was a great experience for a fortunate home owner! Thank you Eric for you professionalism!