Airmasters Heating & Air Conditioning

Very happy with the installation. The techs were friendly and knowledgeable. They went the extra mile to make sure everything was installed correctly and even corrected things my last a/c company did not do. I had the same size and seer unit installed (different brand), but this system works much better and more efficiently due to the extra steps the techs took to make sure it was done right.

They were able to get to us a day earlier than we thought. We had already waited a few days for another company to get back to us on what we needed. It is summer and I have 2 young children, my husband works outside all day and my grandmother lives with us. We needed the air conditioner fixed quickly. They came out, checked things other people hadn't and even gave recommendations for things that may help this super old air conditioner work even better. Very impressed and grateful for them!

Marlon came out within an hour and had my heat up and running. He was very kind, professional and thorough. He triple checked everything before he left to make sure everything was working correctly. Will definitely use this company again, if needed.

Marlon showed up to my home on time and had exceptional service. He explained the issue to me thoroughly and made sure I had a complete understanding of what needed to be fixed. His expertise reflected well for this company. Will definitely recommend.

The technician was both friendly and professional. He asked me if we have been having any issues with our system and then performed the winter service on the furnace and also replaced the filter. He wore a mask and kept his distance the entire time. He also managed to keep from disturbing our dogs - no small miracle, trust me - during the appointment which was very helpful because my wife was on a conference call. We are very satisfied using Airmasters for our heating and air conditioning needs and recommend them to anyone.

Airmasters was concerned about my problem & responded immediately by scheduling a service appointment within 24 hours of our conversation at my home. The service technicians arrived within their scheduled appointment time. They( the technicians) were nice & professional. They resolved the problem and explained everything they did. Before leaving they cleaned the area they worked in throughly. I was truly satisfied with the whole experience.

From me calling in requesting service until the technician arrived at my front door was under an hour. The tech that came out was extremely professional, patient and very customer aware. Answered all of my questions and knocked the repair outta the park. Would recommend to whomever. Doug did the job well and lost no time doing it.

This business is great. They're local and respond immediately. They have on call for off hours. They're usually early for appointments. They're in constant contact to allow me to get to the house. They've all been professional. I've never had a negative experience with this team. And they showed up in the middle of a holiday weekend to install a new HVAC system on one of the hottest days ever. It may not have been the hottest day ever, but when your ac goes out in AR.... it's the hottest day ever. They never once complained or made any remarks. They helped me stay calm. They helped finance the entire thing and it was all super easy. Since then, they call me to remind me about inspections and take all the pressure off me. I love this team. Never had any issue with any of the people that come out.

I called them to repair & service my Generac generator. They would’ve come the next day but it was storming so they came the following morning. He was here when he said he would be & got the job done! I was very pleased with the service & would definitely use them again. Only downside was I live an hour away & they charged me from the time they left their office & back.

This is the second time I’ve had an unpleasant experience with this company in the last year. I assumed the first time was just due to happenstance and so I decided I would give them the benefit of a doubt and use their services again. Both times I got my AC unit serviced around the same time (last July and this August). I wasn’t having any issues, just wanted to get a routine service done. During my first experience, I had the sales guy try to haggle me to buy a new unit when nothing is wrong with my existing unit. That was a RED FLAG!

From my second and most recent experience, the service technician failed to inform me that the contactor on my unit needed to be replaced. The report he provided showed that this was one of the things that he checked during the inspection. So the following day, my unit stopped cooling and the fan stopped running outside. I contacted the company again to have someone come out to take another look at it. The technician which was someone different than the one they previously sent out couldn’t seem to detect any issues and he was able to get the fan back to running. But I asked what if I run into this same problem again and he said, the only thing we can do is wait and see what it does.

Although the unit started to cool again, the next day, the fan stopped running and it got back up to 85 degrees in my home. At that point I decided to get a second opinion from another company. Word of advice, if you’re someone with an older unit in your home and are not looking to upgrade to a new unit, this is not the right company for you. Not a satisfied customer.