Family Air LLC

Family Air, is really a fresh of breath air. Their customer service is out of this world. Not just saying this because everything went smoothly, which it did. After our unit ac/heat pump was installed we ended up having a leak. They came out immediately to address it, but eventually found out it was a mistake they made. Which they took full responsibility for and resolve the issue in a timely manner. As someone who works in customer service, if I could, I would give them 10 stars. Thank you Family Air for caring For the customers, you serve. If you’re looking to purchase a new unit, these are the guys to go with great pricing an outstanding customer service.

I hired Family Air three years ago for a furnace replacement. This company did and amazing job - we were 100% satisfied with Family Air's products and service. I recently decided to upgrade from swamp cooling to air conditioning and returned to Family Air based off my previous positive experience. I'm pleased to say my current experience was every bit as great if not better than 3 years ago. From the first meeting with the estimator the process was smooth and this team was fantastic to work with. Omar and Omar Jr handled the install of the new equipment and were knowledgeable and professional. Highly reccommended!

We shopped around with four local companies that received 4-5 star reviews on google and other sites. Family Air wasn’t the lowest price but offered more in the way of options, service and workmanship. We were really pleased that we picked Family Air as they suggested a brand of AC/Heater Blower we had not considered and at first had our doubts but after doing some homework, we determined that this brand was a great price and a even better fit for the Tucson climate, as it was designed with the Southwest in mind and made all the top ten list’s. The installation and installers were great and very courteous….did the work quickly and cleaned up as if they were never here. I would recommend that you put Family Air on your list for bids if you need a replacement. I’m so impressed that I’m having them out to do other work in the future.

Bought a brand new Rheem unit from them in 2018 when my 25 year old unit broke down. They are hands down the best company in town. Honest, transparent, and they perform great work efficiently. just recently I had an issue with my unit where it just didn’t seem “cold” enough. They came out in less than a business week and stayed until they found out it needed a few new parts. Parts were under warranty so I pay nothing for them, I’m just paying for labor- which is 100% fair. thanks so much Family Air you all have helped me and my 3 fluffy dogs a ton over the past 3 years.

I can't say enough about Family Air, from the ladies, Faith and Crystal, on the phone to the technicians in my house, they were prompt, honest, knowledgeable and professional. It was a nightmare dealing with the company that our home warranty sent us, so we opted out of getting our AC repaired for the 4th time in 5 years and just bought a whole new unit. Of course, this all happened while my husband and I were in different states and my MIL was staying at our house watching the dogs. Faith even answered the phone on Sunday and told me they could get someone out to look at it and give us an estimate on Tuesday and then she put us on their schedule on Thursday just in case we wanted to go with them. She listened and was incredibly empathetic to what we were going through and apologetic about the other company who never followed up with us. Our appointment was at 4pm and Jonathon called my husband to ask if it was OK if he showed up early, yes please. We had proposals that night and they even emailed us a letter stating that their technicians are all certified because our home warranty wouldn't "buy us out" unless they were. Thank you Faith! A team of 3, James C, John Jr and Robert showed up on time and worked hard for 7 hours to install our new unit, explain and answer all our questions and then thoroughly cleaned up after themselves. Thank you so much Family Air for going above and beyond for our family, I will be referring you to everyone!!

All I can say is wow.. I called family Air with an emergency and they sent there best technician. Thank you jim for your consideration to my problem. Amazing work with the workmanship everyone needs in your industry.

Excellent company with ethical employees and fair pricing. Can’t say enough good things about Family Air. Highly recommend.

Kurt was very professional and knew what he was doing. I had a great feeling about him the minute he walked into my home. Great company I am so glad i chose them. I am very much loving my new Ac thank you Kurt and family air. I will highly recommend Family air. Kurt even came back the next day to check on us to see if everything was good .

After having family Air do previous repairs on different systems with 0 issues, I needed there services again. But this time I'm writing a review! Everything outstanding and I do believe this is one outfit that will not price gouge and not give you a phony repair report. Good Ole service and sales. Mike was my repairman and was so friendly and courteous. Repair was made in 35 minutes!!

We very much appreciated the work of Family Air LLC technician, Mr. Gamez, who accomplished our annual HVAC system service this year. He was courteous, friendly, very knowledgeable, and took the time to provide understandable and informative answers to all our questions. We look forward to using Family Air LLC in the future!