SMW Refrigeration and Heating, LLC

Normally I would not have left this company a feedback. But as they keep hounding me for feedback I will.
This was the third estimate for a mini split unit
I had 2 others for around 3k
There rep came up with 9 k for a system
So all I can say is get other estimates from other companies
3x the going rate??????
Just remember your company kept pestering me for feedback

David Rodriguez was very professional, on time and efficient. I would highly recomend them for your A/c and heating needs.

Our A/C went out on a Friday night about 10pm (this always happens to me 🤬). I called the emergency number and left a message. I got a call from Scott at 7am on Saturday morning and said he would make sure I am he first on the list for the office to call me at 8am to schedule a service tech to come that day to fix. Now mind you it is a Saturday. They got me scheduled to have someone come between 2-5pm that day. But to my delight; the technician called at 10:30 am to let me know he was on his way. Which was perfect b/c they did not know we were throwing a huge surprise party that day and we had no plan B to move the party. The technician was super nice and very professional and had the repairs done within the hour and they did not charge me that emergency weekend fee that most A/C companies do when it is a visit on a weekend. I have been with this company for years and have recommended many people to them and they do not disappoint. Everyone I have recommended this company to is also very pleased with their services and their pricing. Keep up the great job SMW!

David was very knowledgeable, professional and polite. The work done was excellent quality and done while keeping me appraised of all the steps he took. It was a pleasure doing business with SMW Air Conditioning (David) and will recommend SMW to all my friends and relatives.

After recently moving to the Phoenix area, I was unwittingly set up to purchase a new A/C heat pump. I received quotes but no one ever explained the details.....just the price. Then I met Mark Crosby who took the time to inspect my 12 yr old A/C unit and recommended a new Trane. And, to his credit, Mark explained in detail how the units functioned, the Trane benefits and the advantages of having a 15 SEER unit.......the hallmarks of which were longevity, durability, efficiency, quality of workmanship and warranty. Obviously, Mark knew his product AND his competition. His sincerity and professionalism won me over....I placed the order. Days later, the unit was scheduled for delivery and I was overjoyed after seeing the expertise of the install team. The exemplified detail of the install job gave me confidence that I had indeed made the right purchase. The price I paid wasn't the cheapest.....but my decision to go with Mark and SMW was confidently the right one. This company stands tall. Thank you Mark, Scott and everyone else at SMW for demonstrating that top-shelf, honest companies still exist.

Biannual maintenance, has to reschedule due to my schedule. Very understanding and rescheduled to a time convenient to my family.

I wanted to get 2 estimates on a new AC unit and the representative from SMW was 100% more professional and took the time to explain the whole process than the other company. Jeff Pepin is a great asset to SMW! Joe R. and his partner installed the system and they were thorough and very professional.

Chad was very friendly, professional, knowledgeable. Answered all questions I had to my satisfaction. Was very patient with me. Definitely would like him to do all future repairs and maintenance if possible. Would recommend your company to friends and family. A+

As usual, David arrived on time and immediately went to work. He explained each step of his process and included pictures of what he was using and why. We couldn't be happier with the attention to detail and overall workmanship. Thanks to SMW we are again ready for the summer without a worry!

Paul was very professional, friendly and he knew his stuff. I would highly recommend SMW.