SMW Refrigeration and Heating, LLC

Such a great company. Prompt response and explained all aspects of repair vs. replace. We had a 23 year old unit and SMW really came in with the best estimate and service was second to none! Thanks guys!!!!

Great team work from answering phones, timely response, quality products, fair price, and their word is golden! Higly recommend. From service calls to a new install, they’re 100% — I will continue to do business with this company.

I bought service plans with them and not happy at all. Even though the unit is under 4 years old, their technicians say some part is needed to be replaced every time they come to do PM. I did not trust them anymore. They even denied me the service contract refund. I left them over three years worth of service money. Very Sad

Kevin always is very professional and explains everything. SMW answers calls ans sends someone very quickly

Was easy to schedule the semi-annual maintenance. Technician was on time, and took time to explain what he was doing.

Editing my original review after having some time to connect with the GM Wayne and discuss some concerns. We each had conversations to voice our concerns and ultimately, He went to bat for my concerns and wanted to do whatever he could to keep my business. This showed me a lot considering running an AC business in Arizona is like selling water to a thirsty man - AC is such a necessary part of Arizona life. But it also showed me that I should also highlight a ton of the excellent that SMW has done for me over the years vs a 1 time hiccup.

I have trusted this company with thousands of dollars worth of HVAC work ranging from repairing a system, replacing a system, decommissioning old ductwork and replacing with flex ductwork and everything has been top notch stellar work. My home cools much better than when we bought it and the system has been as rock solid as it can be in the desert. All of these repairs were beyond fair in price and most of all, they were one of the few companies willing to take the complex install at my house.

I never hesitate to give SMW out to my friends and colleagues and will continue to talk about my experiences in a very positive light. If you want a competitive local company that's a nice change of pace from the bigger box brands, give SMW a call.

Did an excellent job. Kept me informed on every aspect of the installation.

SMW, and Jeff imparticular, by far provide the best customer service than any company that we have dealt with in a very long time. they are always professional, courteous and efficient. I would highly recommend them for anyone looking for A/C services.

Brian was very professional and did a great job replacing my AC compressor. We are grateful for his good work.

This company is top of the line, from top to bottom, excellent customer service, excellent technical personal, respectful, family oriented, I apologize for not using my name on this review, for identity safety, have no reason to lie, on what I’m writing here, I wish more companies like this exist, thank you for all your help sales man mark, the guys who installed the unit, Joseph who installed the ac grill and thermostat, excellent people! They must have ah good boss, who takes care of his people, god bless you all