Collins Comfort Masters

Collins comfort came out early and did the installation in one day! Haven’t had our duct work done yet. But we have cold air and a new smart Honeywell thermostat! They also replaced our vent where we change the filter. Everyone was very nice and efficient. Thank you to Tanner Whittaker and Shey Potter.

We requested a consult through Costco Lennox and Collins was the local company that responded to our Phoenix location. A representative called me within hours of my online Costco form submission and came out the next day to evaluate. Kara Breen was our consultant. She was polite, called to say that she was on the way, and offered to take her shoes off. She stayed over three hours, extensively reviewing, taking pictures, answering our many questions, and ultimately helping us finalize the purchase. Collins techs came out the very next day and completely replaced our entire two unit (upstairs and downstairs) ACs within 6 hours. The four technicians (Mike, Dan, Jared, and ?) were polite, kind to my curious dog, answered all of my questions, helped me set up the thermostats, and left my house clean. They were incredibly knowledgeable, competent, skilled, and professional. We will continue to use Collins as our HVAC service provider in the future whether or not they continue to service the Costco Lennox agreement; they have won a lifetime customer from me.

Collins was contacted for annual service and a problem of significant temperature differences in areas of the house. We had an appointment within 2 days of our initial call. Audrey did a thorough inspection of our system and ducting, recognizing almost immediately the issues and developed a plan of action. She was extremely polite, attentive to our issues and very knowledgeable. Within a few days, after the parts came in, Audrey returned to install additional ducting, make repairs, and perform maintenance. She explained when and what she would be doing and was very conscious of cleanliness and protection of furniture. We were very impressed with Audrey.

Jonathan was in contact by phone estimating when he would arrive. He was punctual. He asked permission to see the water softener and the proper entry ( garage door)
He tested the water device in the kitchen and then went to work on the water softener. He then proceeded to explain the options regarding the kitchen options of replacing filters, and the tank
and wiring or just the filters and tank as well as the warranties of each.
Jonathan was very professional the entire time it took me to make selection. Due to my short term memory, I asked if I could take notes and he agreed.
Jonathan was extremely polite and patient when I was making my decision. He showed great knowledge in answering my questions.
I don't know about the quality but my first water softener lasted many years without yearly servicing which adds to the cost.
He definitely earned a 5 star +.

The installers are kind and professional. The company has poor customer service. I spent big $$ for my AC. The system didn't seem to cool as well as my Carrier. They said it was fine. I bought the Comfort Plus/care pkg. I've tried for 2 years to get my system looked at prior to Summer heat. In was delayed 1-2 months due to being low priority since they had so many customers with cooling issues. So they push me to the end of summer. Now my cycle is off and they won't do there prevention checks until Sep. Even though they caused the delays. Poor mgmt/policies.
I also had my water heater go out and called to try and get a quote and emergency service. They wanted to do a sales call at my house 2 in weeks. I went to a local plumber had a water heater the same day.
I went with Collins Comfort because of a reference and that Costco should stand behind. I 100% regret my decision.

I needed a new A/C so I contacted Costco and they referred me to this company. Victoria called me and she was absolutely awesome. She took time to explain all the details of the systems they offer, how the installation works, simply everything. She sent me an email with the estimate and followed up. Everything she said was on the contract, no surprises. She was able to schedule the installation the following week, simply, I was fully taken care of. Thank you very much, Victoria!

Josh showed up early, was very professional and explained the whole process. He knocked out the faucet repair in the front yard and was experienced, personable and professional. Thank you for you time, service and professionalism. Very nice soldering job!

This is our first time using Collins Comfort Systems. Our a/c went out last night and Dan Dixon was able to come to our home on the same day we contacted the company. He was great to work with! Dan is very kind, easy going, has a great demeanor, and was willing to work with us within our budget and our needs. At no time was he pushy or “sales-y,” which is something that we really appreciated. He also listened and addressed each and every issue we had. Our install is four days from now so I cannot speak to our installation experience, however, although we did experience sticker shock, we had a good and comfortable experience with Dan, and would highly recommend him to our friends and family! If you are in the market for a new a/c unit, give him a call.

Mandell is extremely friendly and knowledgeable in water softener/RO, it was a pleasant experience. His install is very professional. Me as an electrician am very judgmental in others and my own work. Mandells exposed and unexposed work shows integrity and excellent workmanship.

Water filtration system - Joe and Mandell along with Jeremy were extremely professional and efficient. My time was not wasted, information was fast and to the point. Clean and organized coming in and left my place nicer on the way out. Highly recommend!