Iceman Cooling and Heating

I have an a/c unit in a condo that is over 30 years old. I have AHS as my home warranty company that I have been dealing with for over 2 months for the same issue. Iceman is the 7th company that has been out to "fix" the unit. The other 6 companies said it was a "Frankenstein" unit and the leaking could not be fixed because there aren't even parts for it any more. Iceman attempted to fix the leak and it did not work. I called them the next day and have still not had a return call to see what the next step is. It has now been 6 days. I have called them 3 times in the last 6 days, still nothing. It is literally raining inside the unit. It appears that they are afraid to tell the warranty company that it cannot be fixed. In the meantime, I have two 13 gallon trash cans and a 5 gallon bucket catching the water coming out of the air handler in the ceiling. Never mind that this is Phoenix Arizona where we have had over 30 days over 110 degrees in the last 45 days. Horrible follow-up and honesty to the warranty company to tell them that the unit is shot so that I can finally get this unit replaced. I would absolutely not recommend them.

Assigned through home warranty. Neither home warranty nor Iceman asked me what the AC problem was, but they did show up at the time promised. Tech took a walk around the house and told my wife they didn't service dual zone systems. The tech told her this would be communicated to his boss and left. Later that day, our upstairs was getting hot. My wife discovered that the tech turned the upstairs zone off in his walk around. Nice.

Oh my they were great. I called over a thermostat we couldn't get working. Guys came fixed it programed it and made it simple. When I called they got me right in and serviced today. The guys were totally professional and promt. Thank you so much, i will totally will use these guys again.

Someone came to fix my ac and said we have a clog and said he will be back never went on the roof or anything. Went to the car and got a little thing pointed the lite on it and said it should work now. A day later it started blowing hot air again. I have a 9 year old and a 70 year old and I'm also sickly. We called for they to come back out and they said it will take 5 days for they to come back out cause they are full. I hope they fix theirs good .

We placed the call today, and they came out right away! Carlos was very professional and explained why our AC was having issues and how he fixed the problem. He was also understanding of our work from situation and crazy dogs!

I really don't even want to give the 1 star!!! A tech came out today through our warranty company AHS to find out why our unit upstairs wasn't blowing out air and the temperature was going up while it was running. I have family members who have been in the Heating and Cooling business 15+ years and we already knew what was going on pretty much but we have a home warranty so we called to have the repairs done. Wasn't even here for more than 10 minutes, never went in our attic, check for a leak or if the coil had frozen up....went outside, checked a few things and told me I needed 3 lbs of freon and everything else was fine. Ummmmmm....why is it 3 lbs low and why haven't you checked for a leak?? My brother came over, thank god, and the story then changed to "Oh, the unit probably only needs maybe 1lb...but I quote high so...." I was going to be ripped off over 2 lbs!!! And what about the main reason I called for a tech to come out...it's not working or blowing air upstairs???? Brother called to speak to Seth the owner and spoke to a woman who fed him the same crap and told us to ask for a second opinion. AHS was called and reported these people!! I can't believe how obvious it was I was going to be ripped off!!! DO NOT let these people come out, request a different company immediately! A woman alone during a call who doesn't know what to do would have gotten taken for....not me! Thanks to my brother and my gut feeling....I just saved myself money for a REAL fix, someone who will actually check the whole system...inside and out.

I placed a service request through my home warranty. Fernando came out early in the window of time I was quoted. He was helpful and got my AC working again quickly.

I went through AHS Warranty. Was quoted $90/lb for 410A. AHS covers $10/lb., leaving me responsible for ~$800 for 10lbs.

This is price gouging for sure(!), compared to market rates. You are likely better off requesting a second opinion.

However, everyone in the office was nice!

Carlos was our Technician and he was GREAT. He was friendly, professional and efficient! One of our units went out and thankfully it was a quick fix. I had lots of questions and Carlos answered each one. Great customer service.

Thanks Carlos!

AC was making a funny sound. They were a provider from American Home Shield Warranty company. Flexible scheduling. Prompt service. Professional. Problem solved and covered by warranty. Carlos was on his game!