Iceman Cooling and Heating

Just had Iceman come out to look at my air conditioner. Iceman is contracted with my home warranty (American Home Shield) so we had to have Iceman come out and give us a quote for the repairs of our AC. The tech guys called me to see if they could show up an hour earlier, which was great. The tech guys were nice and polite.
My problem wasn't with the tech guys, my problem was with the company's pricing. They quoted me $60.00 per lb of 410A freon. According to the service techs my unit needs 13lbs so I was quoted $780.00 just for freon!?! I thought that was way to high so I called around to get quotes from other AC repair companies and they charge around $15.00 to $20.00 per lb of 410A freon. In fact, you can buy 410A freon from Amazon for $90.00 for 25 lb. That is a huge difference!!! Shame on Iceman for price gouging for freon and shame on my Home Warranty for contracting with a company like that and then only willing to cover $10.00 per lb of freon!!!

Although every staff member I spoke to was nice.. I called in and explained to the office I work nights and overnights and I need a reliable company that shows up on the window of time they specify. My tech just called me fifteen minutes after he was supposed to be here (in a three hour window) and Told me he'd be an hour late and then proceeded to instruct me to next time tell the person answering the phone I needed to be the first appointment. Either way now I have to cancel and have no sleep before going to work... After expressing this was my concern from the first time I called in.

In addition when I came here to rate this company I read the owners responses to the reviews. You should be ashamed that your bad mouthing a home warranty company that provides you business.... And regardless of where your customers come from they should be treated well. I was a "normal" customer who also has a home warranty that uses your companies services...matter of fact that's how I heard about you... They referred me to you! However there is preventative work I know the warranty company doesn't cover and I wanted a company that would likely be the same to service my needs in the event of an actual repair. So before you badger people for "not understanding" how there home warranties work maybe you should just up your Quality of service.

Horrible customer service. AHS sent this company out because our a.c. unit was making loud banging noises, but it was cooling. The technician indicated on the service ticket the coils were frozen over and he needed to return. In the meantime, he removed the circuit breaker, rendering the unit inoperable. That would have been OK had he showed up the next day to finish the job which he did not do! When we arrived home from work, the house was over 90 degrees. He didn't say anything on the ticket about removing the circuit breaker. Also, my husband found that he removed the screws from the air handler panel and just left them laying on the floor. He didn't show on Friday so with a weekend of over 110 degrees and an escape to a hotel, another company was sent by AHS the following Tuesday because Iceman still hadn't submitted their report. The second company was sent to assess the issue. He indicated there was a Freon leak but he was only there for assessment and AHS would need to send another company or original company (who again never followed up with us) to repair issue. When we contacted AHS, they indicated they finally received report from Iceman and tech said there was bird feces on unit which caused damage. RIGHT. So why didn't tech. 1. Tell our adult son that 2. Write it on the service ticket? I call B.S. I suspect he didn't want to go over his allotment for service call and didn't complete job and left us without air. The third tech who came out and asked who was the original company and stated it was his third job in as many days he had to "clean up" after Iceman So, AHS will receive a complaint, the ROC and the AZ Attorney General consumer complaints. A little honesty and integrity go along way Iceman and making up false statements after the fact (bird feces which the second and third companies obviously didn't agree with) will hopefully be a wake-up call that you need to improve, hire better employees or you're in the wrong business.

Justin called to let me know when he was on his way. He was very professional as I walked him around to the three ac units I own. He was very careful as to work on the correct unit and document everything. He was very knowledgeable in explaining what was wrong with our system and was quick to fix it. He did a job well done. Thank you Justin and Iceman for everything,

My home warranty company sent Iceman Cooling and Heating to repair my malfunctioning central À/C. Carlos was the technician. He was prompt, professional, friendly, and he fixed the problem quickly. I highly recommend Iceman when you have A/C problems!

I've used Iceman several times for our rooftop A/C unit - last year our #2 unit went out mid-July. They had someone out to diagnose right away, despite the fact they were swamped with crisis calls from across the Valley. Their techs were professional and thorough, and even went the extra mile with some additional work at no charge. Iceman is now my go-to A/C service provider for our house.

They were right on time, neat, clean, organized, courteous, great team!! They worked hard the entire day and completed the job on time. We would definitely recommend them to everyone. Very happy with their service and the product we bought.

They came out, disassembled my unit, then said it wasn't covered and left. Leaving my unit disassembled. Repeated attempts to get them to return, AFTER American Home Shield recontacted that ir was covered, failed. After 10 days and demanding to speak with a owner, the conversation ended with "don't call us again". Don't worry. I won't. And neither will anyone I now, and hopefully AHS cancells their contract with them.

The technician showed up on time, he properly diagnosed my heating problem. He was very knowledgeable and showed me things on my thermostat that I didn’t even know it could do. These guys are great. Highly recommended!

The technicians did a great job. They came on time and were very communicative. They fixed everything right the first time, and the issue has not reappeared. I highly recommend them.