Iceman Cooling and Heating

I was assigned this company in 2018 by AHS to fix a cooling issue I had reoccurring from years past that other A/C technicians never fixed properly. I waited to post this review to be certain their fix worked. Well, it is almost 3 years later, and the fix is still working and saving me lots of money.

ICEMAN had found a hairline crack that was leaking refrigerant, and they welded it closed rather than replacing the unit. This weld has worked, and no more leaks
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Now, I have an A/C problem at my rental, so I requested ICEMAN instead of CRISPY AIR AND HEATING which was originally assigned to the ticket. Hopeful;y 3 years later, ICEMAN service will be as good as 3 years ago. I will post another review based on my more recent experience with them in the coming days or weeks.

I have a home warranty and my service was subbed out to the Iceman. After reading several negative reviews I was a little skeptical. To our pleasant surprise we received excellent customer service and our service technician Justin was a total professional. Upon arrival the issue was quickly identified and fixed. The condenser fan motor was replaced with a new one in about 30 minutes. Based on our experience I would totally recommend the Iceman to friends and family.

What a bunch of crooks. They said I needed a compressor which would of been covered by the Home Warranty. But then I would need to buy freon which would cost $1500..... anyways I got a second opinion from another company and they said the compressor was fine and just needed to be repaired which only cost $150. I wonder how many people this company rips off a year making them buy things that are unnecessary. I also called the office to cancel the installation of the new compressor that I didn’t need and she gave me an attitude. Bottom line people if you get service from Iceman Cooling and Heating be sure to get a second opinion on company you fully trust because it seems like they are scamming people and making them spend unnecessary money.

My apologies I left a negative review thinking this was a plummer I was disappointed with. I got a call from office manager to ask why I was upset. I told her and she explained they where not my plummer but Iceman cooling who had property sent rick to service my AC couple weeks ago.all is well with my AC unit and thanks iceman for the quick response and fix. So big positive review for your team and again I'm sorry for frustration that was confused and not ment for you.. John T

From scheduling to the service call to the follow up call three days later, this company was great. We were referred to them from our insurance company, AHS.
I needed their first 7am appointment, and they were able to come out the very next morning!
Derek (the technician) was incredible, explaining the situation and everything he was doing along the way, I had so many questions and he was accommodating and patient. He explained what was covered, what was extra, and what my options were.
Oh, and my dogs liked him too :)

The service was great ...Seth (manager) ... also gave me a “First Responders” discount to help us in this time of need. Kelly was also so kind and explained each step (with my many calls since it was record temps for AZ) :) while we waited for the home warranty to get things approved and available to fix the part... Scott the technician who came out was also so kind, professional and worked quickly to get our air working 🤗🤗😊😊 Thank you all for your help!!!!:)

I had a great experience with service tech Derek. We have an 15 year old unit, that has its challenges but we really needed to get through this last summer with it before replacing it. Iceman provided me with a quote for the refrigerant gas my system needed ahead of time, and suggested a sealant kit due to our slow rate of our leak. Derek had a few other suggestions as well. At no point during the repair service did I feel like I was getting "sold", I always had options.

I'm just glad we were able to cool off the house again and don't need to buy a new system with little notice. Very Honest company!

I placed a warranty claim which has a 75 dollar copay for a property where I have a tenant. Iceman cooling and heating was the contractor assigned. Upon showing up at the appointment, they claim that the tenant wasn't there which the tenant completely disputes. But regardless, I call to have them go back and they want to charge 79 dollars for a revisit. Mind you, a new service claim is 75 dollars.
Here are the reasons that made me really upset with this company's poor judgement and service:

1- I talked to the company myself prior to the appointment with the tenant about the service request. I understand that the tenant might have not heard the door ring, or whatever, but does it take a genius to try and think about calling me about that issue? I would have come and gave you access myself. Come on, you're charging 79 dollars for the 30 minutes your technician has wasted, I believe at a rate of 160 dollars an hour your technician can think of that solution prior to leaving.

2- Lets assume the tenant really was negligent and left. Why is your penalty so high? A new warranty claim to send someone new is 75 dollars , which I have placed with a new company. Why would you charge 79? I would understand that you would punish us with a 20-30 dollars penalty. but 79? are you really paying your technician close to 160 dollars an hour?

3- If you are paying them close to 160 an hour, would you be so kind to inform me how to apply for a job at your company? I would love to be a technician for you

4- I truly believe no significant effort was placed to avoid that situation. Your company has an incentive not to find anyone home given that high cost you charge . It is a great advice of mine for anyone who gets your company on a warranty claim to immediately call for a different contractor. You will notice a difference day and night not only with the ridiculous charges, but also with the great customer experience you will notice as compared to Iceman's.

Sincerely,

I was assigned Iceman Cooling and Heating as part of a home warranty repair, and they defintely exceeded my expectations. Rick did a great job and I have no complaints. the front office was polite and set up appointments promptly.

We have owned a plumbing company for years and stopped doing home warranty work just because of the customer's. I have read the reviews and see the same baseless complaints we used to get. #1 The home warranty orders parts for major repairs which takes what seems like forever at times. #2 in America a company has a right to make a profit. If you dont like the price just take your business elsewhere. Iceman was great to us and because we know to read our contract we were not surprised that we had to wait for a few days for compressor to come in. Also were not surprised by the $80 a lb for r22 freon. Great job start to finish. I recommend you run from home warranty customers, they want everything replaced for 1 service fee of $75 and if they dont get it well just look at your reviews. I see no complaints from regular retail customers just home warranty. Sorry iceman but just like we learned home warranty customers will destroy your business. We walked away and now magically we dont have the problems you are having. Good luck and God bless you. I must add that all of our customers were not bad we did make a lot of long time customers and friends from home warranty work. But when they are bad oh boy.